Automotive Service Advisor

Mount Pleasant Chrysler Dodge Jeep Ram is looking for a customer-focused, highly organized Service Advisor to join our fast-growing Fixed Ops team. The ideal candidate is energetic, disciplined, and competitive, with a sharp attention to detail and a passion for delivering both results and remarkable customer service.

This is a key position in our brand-new, high-volume service department—perfect for someone who thrives on structure, communicates with confidence, and knows how to manage time, tech tools, and customers without missing a beat.

What You’ll Do:

• Greet customers with energy, professionalism, and genuine hospitality

• Write repair orders accurately and clearly, communicating technician recommendations with confidence

• Follow consistent intake and delivery processes to ensure efficiency and satisfaction

• Manage multi-point inspection results, upsell maintenance and safety work ethically and effectively

• Keep customers informed throughout the repair process with proactive, structured communication

• Work closely with techs, parts, and warranty admin to ensure fast, clean repair flow

• Meet and exceed individual and department revenue, CSI, and RO-per-day goals

What We’re Looking For:

• 2+ years of Service Advisor experience at a franchise dealership preferred

• Highly structured, detail-oriented, and time-efficient work style

• Strong communication and follow-up habits—phone, text, and face-to-face

• Confidence in presenting service recommendations and overcoming objections

• Tech-savvy: able to use CDK, MPI tools, tablets, and DMS systems with speed and accuracy

• Positive attitude, team-first mindset, and pride in delivering top-tier service

• Stellantis/Mopar knowledge is a strong plus

What We Offer:

• $60K–$120K+ earning potential with a structured pay plan

• Performance and CSI bonuses

• Medical, dental, vision, and 401(k)

• Paid time off and holidays

• Brand-new service facility with strong internal processes and leadership support

• Family-owned environment where high standards and accountability are matched by appreciation and growth opportunity

If you're the kind of advisor who runs a clean RO, follows through, and shows up ready to win every day—Mount Pleasant CDJR wants you on our team.