Customer Service Rep Jobs in California

A Customer Service Representative (CSR) in the automotive industry serves as the primary point of contact for customers, addressing all their concerns and providing relevant information on vehicles, services, and procedures. Crucial tasks include managing customer complaints, processing orders, providing pricing and availability details, and coordinating with other departments to ensure customer satisfaction. They may also be involved in after-sales service, assisting customers with vehicle maintenance or warranty issues. The role demands a high level of communication and problem-solving skills, along with a deep understanding of the automotive industry and its products.

A CSR in the automotive industry should ideally have a high school diploma or equivalent, although some roles may require an associate's or bachelor's degree. Relevant certifications, such as Automotive Service Excellence (ASE) certification, can further enhance their credibility. Prior to becoming a CSR, individuals may have held roles such as a Sales Assistant in an automotive dealership, an Automotive Technician, or a Customer Service Associate in a related field. Regardless of the path taken, the key is acquiring a comprehensive knowledge of vehicles, strong interpersonal skills, and a customer-oriented mindset.

1-9 of 9 Jobs

Auto Parts Counter Salesperson

  • Hughson, CA
  • 2 days ago
  • Hughson, CA
  • 2 days ago

ESSENTIAL FUNCTIONS: Automotive Parts Counter Salesperson. Job requires looking up parts in electric and paper catalogs, customer service, delivering merchandise to customers, checking in freight,...

Automotive Sales Advisor

  • Orange, CA
  • 6 days ago
  • Orange, CA
  • 6 days ago

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! Were not your standard dealership or group of dealerships and we are pretty darn...

Title Specialist

  • Foothill Ranch, CA
  • 6 days ago
  • Foothill Ranch, CA
  • 6 days ago

Kawasaki Motors Retail Finance is seeking a detail-oriented, proactive Title Specialist to join our dynamic and rapidly growing captive finance company, specializing in installment loans for the...

Automotive Sales Associate

  • San Diego, CA
  • 7 days ago
  • San Diego, CA
  • 7 days ago

Who We Are Marvin K. Brown Auto Center has been family-owned and operated for over 70 years, and has been an asset of the San Diego community since 1950. We have been named the #1 Cadillac...

Automotive Sales Associate

  • San Juan Capistrano, CA
  • 9 days ago
  • San Juan Capistrano, CA
  • 9 days ago

Benefits Competitive Salary Employee Appreciation Day Flexible Schedules Family owned & operated since 1946 Medical Plan Dental Plan Vision Plan Life Insurance Long and Short Term Disability...

No prior auto sales experience requireduse your previous sales experience from any industry to sell Toyota and Chevrolet vehicles in a thriving market near Clovis and Merced, ideal for those seeking...

Auto Parts Cashier

  • Anaheim, CA
  • 11 days ago
  • Anaheim, CA
  • 11 days ago

Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the...

Automotive Sales Associate

  • Cathedral City, CA
  • 11 days ago
  • Cathedral City, CA
  • 11 days ago

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We're not your standard dealership or group of dealerships and we are pretty darn...

Automotive Sales Associate

  • Cathedral City, CA
  • 60+ days ago
  • Cathedral City, CA
  • 60+ days ago

Toyota of the Desert, the #1 retailer of automobiles in the Coachella Valley, has 1 Salesperson opening! It has been some time since a sales position has been available at Toyota of the Desert!...

Demographic Data for California

Moving to California? Find some basic demographic data about California below.


Local
National
39,536,271
996,598

Customer Service Rep Online Courses and Training Opportunities

iHireAutomotiveProfessionals curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Selling as a Customer Service Rep
Providing exceptional customer service, while also selling products and services effectively, is no easy task. In this course, we'll talk about some strategies you can use to increase the chances...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
customer service
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Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Rep Jobs in California

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireAutomotiveProfessionals research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Rep positions.



Highest Education Level

Customer Service Reps in California offer the following education background
High School or GED
42.9%
Vocational Degree or Certification
17.0%
Associate's Degree
14.0%
Bachelor's Degree
13.7%
Some High School
5.0%
Some College
4.4%
Master's Degree
2.5%
Doctorate Degree
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Reps in California
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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