Service Advisor

Location: Hiawatha, IA Schedule: Full-Time | Monday – Saturday

McGrath Ford in Hiawatha is seeking a customer-focused and detail-oriented Service Advisor to join our fast-paced service department. As part of the McGrath Family of Dealerships, we have built a reputation as Eastern Iowa’s trusted name in automotive sales and service by delivering exceptional customer experiences.

This role is ideal for someone who enjoys working with people, thrives in a high-energy environment, and wants to build a long-term career with opportunities for growth and advancement.

• Previous Service Advisor or customer-facing experience preferred • Strong communication and time management skills • Friendly, organized, and professional demeanor • Ability to multitask and manage multiple customers and repair orders • Customer-first mindset with strong problem-solving abilities • Professional appearance and positive attitude • Valid driver’s license with a clean driving record • Willingness to complete a pre-employment background check

• Greet and assist customers in the service lane with professionalism and care • Guide customers through the service process with clear communication and support • Write and manage repair orders while coordinating with technicians • Present and sell recommended services and maintenance options • Maintain consistent communication with customers throughout their visit • Help ensure a smooth, organized, and productive service department

• Work performed at a desk and in the service lane • Moderate noise level typical of a dealership environment • Frequent movement throughout the dealership • Occasionally lift or move objects up to 20 pounds • Regular use of hands and fingers for typing and handling materials • Clear communication required with customers and team members

• PTO starting Day 1 • Health, Dental, and Vision Insurance • 401(k) with Company Match • Career growth — 97% of promotions come from within • Supportive, collaborative, and team-oriented culture

If you’re ready to grow your career and make a meaningful impact on the customer experience, apply today to join McGrath Ford in Hiawatha .

Get a glimpse of our culture thorough our videos!