Powersports Service Advisor/Writer

Location: Cedar Rapids, IA Schedule: Full-Time | Tuesday – Saturday

McGrath Powersports is seeking a motivated and customer-focused Service Advisor to join our high-energy team in Cedar Rapids. As part of the McGrath Family of Dealerships, we are committed to delivering an exceptional customer experience while supporting a fast-paced and performance-driven service department.

This role is ideal for someone who thrives in a dynamic environment, enjoys working with people, and takes pride in delivering top-tier service from start to finish.

• Strong communication and customer service skills • Organized, detail-oriented, and able to multitask effectively • Ability to manage multiple customers and repair orders in a fast-paced environment • Professional appearance and positive, team-oriented attitude • Valid driver’s license with a clean driving record • Willingness to complete a pre-employment background check • Previous service advisor or customer-facing experience preferred

• Greet and assist customers in the service lane with professionalism and care • Manage the full customer experience throughout the service process • Coordinate with technicians to assign and schedule repair orders • Present and sell recommended maintenance and service work • Provide timely updates and communicate clearly with customers in person and over the phone • Maintain accurate repair orders and documentation • Support a smooth, efficient, and productive service department workflow

• PTO starting Day 1 • Health, dental, and vision insurance • 401(k) with company match • Career growth – 97% of promotions come from within • Supportive, fast-paced, and team-oriented work environment

If you’re ready to grow your career in a fast-moving, customer-focused environment and be part of a team that values performance and professionalism, apply today to join McGrath Powersports in Cedar Rapids .

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