Automotive Service Advisor/Writer

Automotive Service Advisor/Writer McGrath Family of Dealerships - 3.0 Davenport, IA Job Details Full-time $50,000 - $120,000 a year 1 day ago Benefits Dental insurance Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications Service writing Customer communication Customer relationship building Driver's License Full Job Description Service Advisor - Davenport Used Car Superstore Location: Davenport, IA Schedule: Full-Time | Monday-Saturday About the Opportunity Davenport Used Car Superstore is seeking a customer-focused and detail-oriented Service Advisor to join our fast-paced service department. As part of the McGrath Family of Dealerships, we've built our reputation on trust, professionalism, and delivering exceptional customer experiences. This role is ideal for someone who enjoys working with people, thrives in a high-energy environment, and wants to build a long-term career with opportunities for growth and advancement. Requirements Previous Service Advisor or customer-facing experience preferred Strong communication and time management skills Friendly, organized, and professional demeanor Ability to multitask and manage multiple customers and repair orders Customer-first mindset with strong problem-solving abilities Professional appearance and positive attitude Valid driver's license with a clean driving record Willingness to complete a pre-employment background check What You'll Do Greet and assist customers in the service lane with professionalism and care Guide customers through the service process with clear communication and support Write and manage repair orders while coordinating workflow with technicians Present and sell recommended services and maintenance options Maintain consistent communication with customers throughout their visit Help ensure a smooth, organized, and productive service department Physical & Work Environment Work performed at a desk and in the service lane Moderate noise level consistent with a dealership environment Frequent movement throughout the dealership Occasionally lift or move objects up to 20 pounds Regular use of hands and fingers for typing and handling documents Clear communication required with customers and team members What We Offer PTO starting Day 1 Health, Dental, and Vision Insurance 401(k) with Company Match Career growth 97% of promotions come from within Supportive, collaborative, and team-oriented culture Take the Next Step If you're ready to build a rewarding career and make a direct impact on the customer experience, apply today to join the Davenport Used Car Superstore team . Get a glimpse of our culture thorough our videos! IND3