Customer Service Rep Jobs in Tennessee
A Customer Service Representative (CSR) in the automotive industry serves as the primary point of contact for customers, addressing all their concerns and providing relevant information on vehicles, services, and procedures. Crucial tasks include managing customer complaints, processing orders, providing pricing and availability details, and coordinating with other departments to ensure customer satisfaction. They may also be involved in after-sales service, assisting customers with vehicle maintenance or warranty issues. The role demands a high level of communication and problem-solving skills, along with a deep understanding of the automotive industry and its products.
A CSR in the automotive industry should ideally have a high school diploma or equivalent, although some roles may require an associate's or bachelor's degree. Relevant certifications, such as Automotive Service Excellence (ASE) certification, can further enhance their credibility. Prior to becoming a CSR, individuals may have held roles such as a Sales Assistant in an automotive dealership, an Automotive Technician, or a Customer Service Associate in a related field. Regardless of the path taken, the key is acquiring a comprehensive knowledge of vehicles, strong interpersonal skills, and a customer-oriented mindset.
Principle Toyota in Memphis Sales Consultant (Client Advisors) Average Earning Potential: $7,000 to $9,000+ Per Month! Are you looking for a dynamic and rewarding career that offers fantastic...
JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 5 states, 9 cities and has 21 locations with lots of opportunity...
Demographic Data for Tennessee
Moving to Tennessee? Find some basic demographic data about Tennessee below.
Customer Service Rep Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Rep Jobs in Tennessee
Highest Education Level
Customer Service Reps in Tennessee offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Rep position
- Listening
- Cashier Skills
- Retail Sales
- Customer Support
- Prospecting
- Presentation
- Consultative Sales
- Reception
- Payment Processing
- Leasing
- Wellness
- Product Knowledge
- Diabetes
- Referrals
- Results Oriented
- Willingness To Learn
- Service Sales
- Long-Term Disability
- Auto Sales
- Automotive Sales
- Internet Sales
- Reynolds and Reynolds
- CDK
- General Repair
- Sales Training
- Drug Testing
- Customer Satisfaction
- Energetic
- Finance
- Background Checks
- Accounting
- Customer Relations
- Driving
- Retail
- High School Diploma
- Negotiation
- Friendliness
- Filing
- Sales
- Inventory Management
- Multitasking
- Regulations
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Rep Related Career Advice Articles
Women and Cars: Driving into the Future
Women make up 47% of the workforce, purchase 52% of all new cars in the US and influence more than 85% of auto sales, so why are they so underrepresented in the industry?
Read article »
Resume Writing Tips for Automotive General Managers & General Sales Managers
Get tips from the experts at iHireAutomotiveProfessionals on how to write an interview-winning automotive general manager or general sales manager resume.
Read article »
Your Guide to a Successful Mechanic Apprenticeship
Discover the key to a successful mechanic apprenticeship. Learn how to get a mechanic apprenticeship and excel in the automotive industry.
Read article »