Customer Service Rep Jobs in Pennsylvania
A Customer Service Representative (CSR) in the automotive industry serves as the primary point of contact for customers, addressing all their concerns and providing relevant information on vehicles, services, and procedures. Crucial tasks include managing customer complaints, processing orders, providing pricing and availability details, and coordinating with other departments to ensure customer satisfaction. They may also be involved in after-sales service, assisting customers with vehicle maintenance or warranty issues. The role demands a high level of communication and problem-solving skills, along with a deep understanding of the automotive industry and its products.
A CSR in the automotive industry should ideally have a high school diploma or equivalent, although some roles may require an associate's or bachelor's degree. Relevant certifications, such as Automotive Service Excellence (ASE) certification, can further enhance their credibility. Prior to becoming a CSR, individuals may have held roles such as a Sales Assistant in an automotive dealership, an Automotive Technician, or a Customer Service Associate in a related field. Regardless of the path taken, the key is acquiring a comprehensive knowledge of vehicles, strong interpersonal skills, and a customer-oriented mindset.
Job Summary Klick Lewis, a leading car dealership located in Palmyra, Pennsylvania, is seeking an experienced and passionate Automotive Sales Associate. This is a full-time, base plus commission...
AAA Tag and Title Clerk (In-Store Customer Service and Sales)
- King of Prussia, PA
- 6 days ago
- King of Prussia, PA
- 6 days ago
Join Us Today! Unlock Your Sales Potential at AAA Club Alliance! Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail...
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We...
Tag & Title Clerk (In-Store Sales & Customer Service)
- King of Prussia, PA
- 21 days ago
- King of Prussia, PA
- 21 days ago
Join Us Today! Unlock Your Sales Potential at AAA Club Alliance! Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail...
The Ed Napleton Automotive Group is looking for our Sales Consultant This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton Ellwood City Chrysler Dodge Jeep Ram the...
Experienced Automotive Cashier BMW of the Main Line Bala Cynwyd, PA Full Time If you are a personable individual with strong phone skills and a great work ethic, join the BMW of the Main Line...
Demographic Data for Pennsylvania
Moving to Pennsylvania? Find some basic demographic data about Pennsylvania below.
Customer Service Rep Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Rep Jobs in Pennsylvania
Highest Education Level
Customer Service Reps in Pennsylvania offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Rep position
- Listening
- Cashier Skills
- Retail Sales
- Customer Support
- Prospecting
- Presentation
- Consultative Sales
- Reception
- Payment Processing
- Leasing
- Wellness
- Genetics
- Product Knowledge
- Diabetes
- Referrals
- Results Oriented
- Willingness To Learn
- Service Sales
- Long-Term Disability
- Auto Sales
- Automotive Sales
- Internet Sales
- Reynolds and Reynolds
- CDK
- General Repair
- Sales Training
- Drug Testing
- Customer Satisfaction
- Energetic
- Finance
- Background Checks
- Accounting
- Customer Relations
- Driving
- Retail
- High School Diploma
- Negotiation
- Friendliness
- Filing
- Sales
- Inventory Management
- Multitasking
- Regulations
- Teamwork
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Rep Related Career Advice Articles
Women and Cars: Driving into the Future
Women make up 47% of the workforce, purchase 52% of all new cars in the US and influence more than 85% of auto sales, so why are they so underrepresented in the industry?
Read article »
Resume Writing Tips for Automotive General Managers & General Sales Managers
Get tips from the experts at iHireAutomotiveProfessionals on how to write an interview-winning automotive general manager or general sales manager resume.
Read article »
Your Guide to a Successful Mechanic Apprenticeship
Discover the key to a successful mechanic apprenticeship. Learn how to get a mechanic apprenticeship and excel in the automotive industry.
Read article »