Customer Service Rep Jobs in Cumming, GA
A Customer Service Representative (CSR) in the automotive industry serves as the primary point of contact for customers, addressing all their concerns and providing relevant information on vehicles, services, and procedures. Crucial tasks include managing customer complaints, processing orders, providing pricing and availability details, and coordinating with other departments to ensure customer satisfaction. They may also be involved in after-sales service, assisting customers with vehicle maintenance or warranty issues. The role demands a high level of communication and problem-solving skills, along with a deep understanding of the automotive industry and its products.
A CSR in the automotive industry should ideally have a high school diploma or equivalent, although some roles may require an associate's or bachelor's degree. Relevant certifications, such as Automotive Service Excellence (ASE) certification, can further enhance their credibility. Prior to becoming a CSR, individuals may have held roles such as a Sales Assistant in an automotive dealership, an Automotive Technician, or a Customer Service Associate in a related field. Regardless of the path taken, the key is acquiring a comprehensive knowledge of vehicles, strong interpersonal skills, and a customer-oriented mindset.
- Duluth, GA (20 miles from Cumming, GA)
- 30+ days ago
- Duluth, GA (20 miles from Cumming, GA)
- 30+ days ago
Tag and Title Specialist EchoPark Automotive - 3.4 Duluth, GA Job Details Full-time $20 an hour 1 day ago Qualifications Mid-level Full Job Description Company Description EchoPark Automotive is...
Demographic Data for Cumming, GA
Moving to Cumming, GA? Find some basic demographic data about Cumming, GA below.
Customer Service Rep Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Rep Jobs in Cumming, GA
Required or preferred licenses and certifications for Customer Service Rep positions.
Highest Education Level
Customer Service Reps in Cumming, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Rep position
- Listening
- Retail Sales
- Customer Support
- Prospecting
- Presentation
- Import and Export
- Consultative Sales
- Reception
- Leasing
- Wellness
- Telephone Skills
- Product Knowledge
- Personal Lines
- Diabetes
- Referrals
- Willingness To Learn
- C-Level Sales
- Finance & Insurance
- Automotive Sales
- Auto Sales
- Reynolds and Reynolds
- CDK
- Wholesale
- Sales Training
- Quality Control Inspection
- Drug Testing
- Goal Oriented
- Merchandising
- Customer Satisfaction
- Energetic
- Procurement
- Background Checks
- Finance
- Retail
- Accounting
- Customer Relations
- Customer Relationship Management
- Driving
- High School Diploma
- Friendliness
- Negotiation
- Filing
- Inventory Management
- Multitasking
- Microsoft Office
- Sales
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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