Customer Service Rep Jobs in Birmingham, AL

A Customer Service Representative (CSR) in the automotive industry serves as the primary point of contact for customers, addressing all their concerns and providing relevant information on vehicles, services, and procedures. Crucial tasks include managing customer complaints, processing orders, providing pricing and availability details, and coordinating with other departments to ensure customer satisfaction. They may also be involved in after-sales service, assisting customers with vehicle maintenance or warranty issues. The role demands a high level of communication and problem-solving skills, along with a deep understanding of the automotive industry and its products.

A CSR in the automotive industry should ideally have a high school diploma or equivalent, although some roles may require an associate's or bachelor's degree. Relevant certifications, such as Automotive Service Excellence (ASE) certification, can further enhance their credibility. Prior to becoming a CSR, individuals may have held roles such as a Sales Assistant in an automotive dealership, an Automotive Technician, or a Customer Service Associate in a related field. Regardless of the path taken, the key is acquiring a comprehensive knowledge of vehicles, strong interpersonal skills, and a customer-oriented mindset.

1-3 of 3 Jobs

Automotive Tag and Title Specialist

  • Birmingham, AL
  • 3 days ago
  • Birmingham, AL
  • 3 days ago

Birmingham, AL Automotive Tag and Title Specialist in Birmingham, AL at EchoPark Automotive Date Posted: 7/28/2025 JOB SNAPSHOT Employee Type: Full-time Location: 2001 Tom Williams Way Birmingham,...

Automotive Tag and Title Specialist

  • Birmingham, AL (7 miles from Birmingham, AL)
  • 4 days ago
  • Birmingham, AL (7 miles from Birmingham, AL)
  • 4 days ago

Company Description EchoPark Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat...

Experienced Automotive Sales Associate

  • Vestavia Hills, AL (6 miles from Birmingham, AL)
  • 90+ days ago
  • Vestavia Hills, AL (6 miles from Birmingham, AL)
  • 90+ days ago

Experienced Automotive Sales Associate Location: Gardendale, AL United Trades of America is seeking motivated Automotive Sales Associates for an established pre-owned vehicle dealership in...

Demographic Data for Birmingham, AL

Moving to Birmingham, AL? Find some basic demographic data about Birmingham, AL below.

Local
National
508,432
15,219
Large

Customer Service Rep Online Courses and Training Opportunities

iHireAutomotiveProfessionals curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Coggno
Selling as a Customer Service Rep
Providing exceptional customer service, while also selling products and services effectively, is no easy task. In this course, we'll talk about some strategies you can use to increase the chances...
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Alison
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Rep Jobs in Birmingham, AL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireAutomotiveProfessionals research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Customer Service Rep positions.

Highest Education Level

Customer Service Reps in Birmingham, AL offer the following education background
High School or GED
42.8%
Vocational Degree or Certification
17.2%
Associate's Degree
14.1%
Bachelor's Degree
13.7%
Some High School
5.0%
Some College
4.3%
Master's Degree
2.5%
Doctorate Degree
0.5%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Reps in Birmingham, AL
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Rep position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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