Collision Manager/Estimator - Toyota Certified at Capital Plaza

About Us: Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward. Overview:

Toyota Certified at Capital Plaza Collision Center is seeking an experienced Collision Manager/Estimator to oversee daily collision repair operations, provide accurate repair estimates, and ensure an exceptional customer experience. This role serves as a key liaison between customers, insurance partners, technicians, and dealership leadership while driving profitability, quality, and operational efficiency.

Responsibilities:

• Oversee the quality, timeliness and manner in which repair services are performed and delivered
• Create a cohesive team with a positive attitude that includes all body shop employees
• Hire, train, motivate and monitor the performance of all technicians and body shop employees
• Direct and schedule activities of all technicians assigning work with matching skill levels
• Regularly monitor actual performance and determine reasons for variance
• Provide technical support for, supervise, and assist technicians as needed
• Ensure that all repair work is done correctly and in an acceptable time frame
• Maintain awareness of current and projected market conditions
• Keep abreast of all federal, state, and local regulations that affect operations
• Reach and maintain a high-level of customer satisfaction
• Maintain existing relationships with customers
• Coordinate resolution of customer complaints keeping customer satisfaction and department profitability in mind
• Comply with and enforce all safety policies and procedures at all times
• Perform other duties as assigned

Qualifications:

• 1-3 years of collision managerial/estimating experience required
• Complete working knowledge of structural collision repairs
• Knowledge of DRP for process of insurance claims
• Excellent communication and problem-solving skills including the ability to maintain composure under stress
• Strong leadership and motivational skills
• Strong organizational, multi-tasking and time management skills to meet changing deadlines in a fast-paced environment
• Professional and dependable

The expected compensation for this position is $85'000 - $110,000/ a year.

What We Offer:

• Market-leading pay based on experience
• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training, provided equipment, and advancement opportunities
• Structured, paid training leading to manufacturer and Group 1 recognition
• Pinnacle Awards Program

Equal Opportunity Employer: We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.