Service Advisor

Position: Service Advisor

Location: Lebanon, OH

Job Id: 135

# of Openings: 1

SERVICE ADVISOR

Reports to the Service Manager while working closely with the Technicians and other service department associates

POSITION DESCRIPTION

The Service Advisor is Lebanon Ford's first-line customer relation and service sales representative. Ensure the proper satisfaction of customer and vehicle related problems, meeting pre-determined service sales objectives and the thorough and accurate performance of designated administrative duties.

QUALIFICATIONS

EDUCATION

• High school diploma or the equivalent.
• ASE certified

OTHER

• Excellent communication skills and investigative skills
• Valid and clean driver's license
• Enjoy working with people
• Knowledge of automotive maintenance and repairs
• Knowledge of dealership computer systems
• Strong mechanical aptitude
• Experience as a Service Advisor in an auto dealership or a related business
• Professional personal appearance
• Proven sales skills a must
• Ability to meet company's production and quality standards
• Ability to multi-task in a fast paced environment
• All applicants must be able to pass pre-employment testing: background check and drug test

JOB RESPONSIBILITIES

• Follow corporate objectives with regard to profitability and customer satisfaction
• Promptly meet and greet customers in a friendly and courteous manner
• Provide an accurate estimate for all services and repairs sold
• Personally turn all complaints over to the Service Manager and Parts Manager that cannot be satisfied by the Service Advisor
• Sell the proper repairs and/or services that meet the customer's needs
• Obtain accurate parts and labor prices using the appropriate price source
• Provide an estimate to every customer at the time of write-up
• Obtain the customer's written approval on all Repair Orders at the time of write-up
• Obtain properly documented telephone approval for all add-on sales when the customer is not at the store
• Meet or exceed sales objectives as set by management
• Answer incoming telephone calls promptly, courteously and make every effort to satisfy the caller's inquiry
• Maintain communication with the technical staff regarding job status changes
• Remain continuously posted on the Service Dept. work load to determine what kind of work the shop can quickly accommodate
• Inform the sales department of potential used vehicle sales customers
• Follow up on the following day's appointments
• Perform specific administrative functions as directed by management
• Contact the customer upon completion of their vehicle
• Interact well with others and be a positive influence on employee morale
• Attend company meetings as required

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