Marine Service Advisor

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve. SHM offers professional education and training opportunities and the chance to work with - and learn from - highly experienced marina professionals. In addition, SHM offers eligible employees benefits such as: Full Benefits Package Including 401(k) Plan Orthodontic Coverage Paid Time Off Paid Holidays Paid Parental Leave Fertility Assistance Relocation Opportunities Paid Uniforms Boating Discounts Tuition Reimbursement Program Tool Repurchasing Program ABYC Training The Service Advisor is responsible for providing support to the Service Manager, Service Team, and customers. Responsibilities include liaising with customers and determine needs, providing clear and precise instructions on the work order for the technician, estimating and scheduling the work required, following through to make sure the work is completed correctly the first time in a timely manner and invoicing and collecting payment in a prompt and timely manner prior to vessels departure. Essential Duties and Responsibilities Provide support to Service Manager, Service Team, and customersDetermine all needs and act as liaison between customers and Service ManagerProvide clear and precise instructions on the work order for techniciansEstimate and schedule all required workEnsure all work orders are completed in a timely mannerGenerate invoice for all work provided by service departmentsCollect payment in a timely mannerContinuously meets ongoing company goalsAvailable to work overtime when required to meet deadlinesOther duties as assigned by Manager Safety and Environmental Responsibilities Follow SHM Safety and Environmental rules and complete required related training.Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area. Report all accidents, injuries, spills and near misses immediately. Technical and Physical Requirements High school diploma or equivalentPrior marina experience preferredABYC and/or manufacturer certifications preferredAbility to sit or stand for long periods of timeAbility to lift 20 poundsAny skills considered standard that a Service Advisor should possess Minimum Soft Skills Qualifications Eagerness to engage in a growing, fast paced, and industry-leading companyConsistently treats others with dignity and respectGenuinely serves others with humility and a positive attitudeFrequently demonstrates a bias toward actionAlways communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholdersFollows policies and procedures while seeking out new and better ways of accomplishing dutiesShows resolve and overcomes difficulties in a positive and productive mannerProvides responsive service to our teammates and membersContinuously puts forth the extra effort to accomplish dutiesDevelop sound conclusions and makes decisions based on analysis of data and understanding of the businessWorks to build high performing teams while taking an interest in teammates' professional developmentOrganize, plan and manage teammates and processes efficientlyUnfailing commitment to continuous learning and growthActs with integrity and is open to feedback from all teammatesWillingly coaches teammates through change and leads all situations with positivity The Company Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at Safe Harbor Edgartown is a full service 2 location service facility with an upland service center and on-harbor lift and work docks. We are to nearly 300 boats each winter up to 42' and service nearly 450 annually. We service all brands but are a Yamaha and Mercury Dealer, as well as Garmin, Power-Pole, Optimus 360, Fischer Panda, Venture Trailers and Seakeeper. Safe Harbor Edgartown is seeking a driven and high energy person to help drive our service department. This position will work under the Service Manager to ensure customers receive timely work estimates, work communication, transparency and billing updates. This person will also help manage technician work loads and task assignments to ensure an efficient and effective work flow. The ideal candidate will have marine related experience, boating background, or recent technical experience as well as a talent for customer service and handling customers. This person must be driven, have a high attention to detail, and have a love for the water. Must submit a detailed cover letter outlining why you would be a good fit, and job related resume showing related work experience, any certifications, and work dates.