Polar Mazda Service Advisor

For more than 70 years, Walser Automotive Group has put people first: our customers, our employees, and our communities. As a family-owned, family-run company, weve grown to 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois.

We lead with innovion , technology, and a promise to deliver an exceptional experience every time.

• And your work here mters: a portion of every vehicle sold and serviced supports the Walser Foundion, investing in schools, nonprofits, and workforce programs in our communities.

At Walser, success starts with people. Join us to build a career where you can grow, belong, and make a real impact.

Compension:

• $70,000 on average with potential to earn up to $115,000 or more based on incentives!

Wh Youll Do:

• Act as the face of Walser service by greeting customers as they enter the service drive.
• Perform vehicle walk-arounds, record mileage and VIN numbers, transport vehicles to technician bays, and write-up repair orders
• Understand basic automotive repairs, know how long each service will take and how much the repair will cost
• Serve as the liaison between technicians and customers, while relaying all informion to set clear expections of the visit to the guests
• Work as a team with your service admin and technicians to genere working hours and provide an excellent experience for your guests
• Prospect and sell dealership services, coordine current work in progress, support pre-delivery activities and prepare for after-service delivery
• Execute proper follow up techniques with customers to build repe business and ensure guest sisfaction.
• Stage vehicles and shuttle customers as needed
• Must wear safety eyewear all times when in dealership service departments
• Must wear hard-toed shoes and slip resistant footwear in when in dealership service departments
• Utilizion of TruVideo/Estime Tool
• All other duties, tasks and/or projects as assigned
• Uphold Walsers Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded

Wh You Bring:

• High School Diploma, GED, or equivalent work experience
• Experience in the automotive industry
• Past experience working with a high level of urgency
• Strong communicion skills both verbal and written
• Experience interacting with customers and providing a positive experience
• High level of detail oriention and accuracy
• Beginner to intermedie level of technical proficiency and experience using Microsoft office (outlook, excel, word), preference may be given to intermedie level skills
• Proven experience working within a team environment
• Tekion, Reynolds and Reynolds, or other Dealer Management Systems experience is a plus
• Must have a valid drivers license and acceptable driving record

Whs In It For You?

• Paid Time Off (PTO) Take time to relax, spend with family, or enjoy personal time away
• Paid Training (SA): Participe in a focused two-week paid training program designed to quickly prepare you with the tools and knowledge to hit the ground running.

• Career Growth & Opportunity for Advancement We promote from within and provide clear career phs, mentorship, and opportunities to develop and grow your career.

• Fertility & Adoption Assistance: Receive up to $10,000 in financial assistance for fertility trements and adoption expenses.

• Comprehensive Health Benefits: Enjoy medical, dental, and vision coverage, plus access to HSA and FSA plans to help manage healthcare costs. Access to Blue Cross Blue Shield medical coverage and access to additional wellness benefits.

• Life Insurance & 401(k) with Employer Mch: Plan for your future with company-paid life insurance and a 401(k) program th includes an employer mch.

• Paid Clothing Program: Twice a year, choose from a hand-cured collection of branded Walser apparelon us.

• Employee Discounts: Enjoy exclusive employee discounts across products and services.

• Employee Resource Groups: Connect, learn, and grow with our inclusive Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans Walser.

• Community Involvement Make an impact through volunteer opportunities with the Walser Foundion, supporting local causes and giving back to the communities we serve.

• Employee Assistance Program (EAP) Support for personal and professional challenges

• Referral Program Earn referral bonuses for referring talented candides

Apply today and help drive operional excellence Walser Automotive Group!

Reasonable accommodions may be made to enable individuals with disabilities to perform essential functions. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.