Used Car Sales Manager

Introduction

We have an exciting opportunity for a Used Car Sales Manager to join Jim Pattison Toyota on Regent. If you are a driven leader who is passionate about the pre-owned market, delivering strong results, and consistently striving for operational and customer excellence, this role is for you.

In this position, you will be responsible for leading the sales department, driving performance, and ensuring a high standard of customer experience aligned with dealership pre-owned goals.

Schedule: This is a full-time, permanent leadership role based on approximately 40 hours per week. Given the nature of the retail automotive business, this role requires flexibility to work evenings and weekends, as well as additional hours as needed to support business operations and team performance.

This role reports to the General Sales Manager of the dealership.

About Us

A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands.

C ustomer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here:

A Day in the Life

As the Used Car Manager, you will be responsible for driving the performance, profitability, and growth of the pre-owned vehicle department. This role requires a strong balance of inventory management, merchandising, sales leadership, and customer experience, all while maintaining Toyota dealership standards and processes.

Inventory Management & Profitability

• Source, acquire, and manage a profitable used vehicle inventory through trades, auctions, private purchases, and other acquisition channels.
• Monitor inventory levels, aging, pricing, and market trends to maximize inventory turn and gross profit.
• Ensure all vehicles are competitively merchandised online and on the lot with accurate pricing, descriptions, and presentation.
• Oversee vehicle appraisals and trade evaluations to support profitable acquisition decisions.
• Manage reconditioning timelines and costs to ensure inventory is frontline-ready and market competitive.

Sales Performance & Department Operations

• Achieve and exceed monthly and annual used vehicle sales, gross profit, and inventory turn objectives.
• Partner with the sales team to maximize opportunities, improve closing ratios, and drive department performance.
• Monitor key performance indicators and adjust strategies based on market conditions and dealership goals.
• Ensure consistent execution of dealership sales processes and operational standards.

Customer Experience

• Deliver an exceptional customer experience by maintaining high standards of professionalism, responsiveness, and service.
• Resolve customer concerns effectively and in a timely manner.
• Support long-term customer retention through a transparent and customer-focused approach.

Leadership & Team Development

• Lead, coach, and develop team members through regular feedback, training, and performance management.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Support recruitment, onboarding, and development initiatives within the sales department.

What We're Looking For

• Previous experience as a Used Car Manager, Sales Manager, or Assistant Sales Manager in a high-volume automotive dealership.
• Proven track record of driving used vehicle sales, inventory turn, and departmental profitability.
• Strong understanding of vehicle acquisition, appraisals, inventory management, and merchandising best practices.
• Ability to analyze performance metrics and make data-driven business decisions.
• Experience managing inventory pricing and market positioning in a competitive automotive environment.
• Strong leadership skills with a demonstrated ability to coach, motivate, and develop high-performing teams.
• Proficiency with dealership management systems, CRM platforms, and inventory management tools.
• Excellent organizational skills, attention to detail, and follow-through.
• Valid Manitoba driver's license.
• Valid Sales Permit license

Core Competencies

• Results-oriented with a strong ownership mentality
• Inventory management and merchandising expertise
• Strategic planning and execution
• Analytical and data-driven decision making
• Leadership, coaching, and accountability
• Customer-focused problem solving
• Professional communication and adaptability
• Strong work ethic with a willingness to lead from the front and do what it takes to achieve results

What we offer You will join a performance focu sed organization that values structured processes, measurable outcomes, and professional development; supported by a collaborative team environment and strong operational infrastructure.

• Competitive commission and performance based bonus structure.
• Opportunity to work with premium products in a high volume dealership.
• Manufacturer supported and in-house leadership training.
• Access to exclusive vendor promotions and purchase programs.
• Recognition and rewards programs.
• Comprehensive benefits package, including:
  • Extended health and dental care
  • Life Insurance and AD&D
  • Short- and long-term disability
  • Global medical assistance

How to Apply

If this sounds like a great fit, please apply with your resume today!
Visit our Careers Page to explore more opportunities:

This role requires the successful candidate to provide a satisfactory Driver’s Abstract, as well as consent to a background and credit check.

We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at ....