HQA Regional Training and Service Manager, Fleet

Are you ready to take flight in a dynamic and fast-paced aviion industry? As a global leader in aviion services, Swissport provides G round H andling, C argo H andling, and P assenger S ervices to over 300 million passengers annually. Our mission is simple To provide the aviion industry with consistent and tailor-made solutions around the globe, for a better customer experience.

W e believe th our people are wh differenties us from our competition. At Swissport, we are driven by our core values of Show Y ou C are, Do the Ri ght T hing s and Win as a T eam, and w e are currently seeking dediced individuals, who align with these values, to join our team various locions across the globe.

Locions : Regional Proximity to one of these major markets IAD, JFK, MIA, ORD, PHX, SEA & SFO.

Reporting To : Vice President of Fleet, North America

The GSE Regional Training and Service Manager is a senior-level, field-based leadership role responsible for driving technician capability, standardizing GSE service performance, and leading training stregies across multiple Swissport stions. This position serves as the technical mentor, service advisor, and training lead for traveling technicians, stion GSE managers, and local mechanics.

In addition to hands-on travel support, the Regional Training and Service Manager is responsible for developing and deploying technical training curriculum, overseeing service performance consistency, and building a learning culture focused on safety, reliability, and technical excellence.

The expected pay re is $135,000/yr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company mch paid vacion time, sick time, and company paid holidays.

Key Responsibilities

Training & Development

• Develop, document, and deliver GSE-specific training curricula covering diagnostics, repairs, preventive maintenance, and safety standards.
• Cree technical SOPs, instructional videos, training merials, and evaluion tools for technician development.
• Lead in-person and virtual training sessions for Swissport technicians, regional trainers, and stion leaders.
• Identify skill gaps across regions and design tailored upskilling programs to address them.
• Certify new hires and assess existing technicians to ensure readiness and proficiency.
• Support deployment and training of new technologies and diagnostic tools (e.g., electric GSE, Maximo upgrades, etc.).

• Serve as a senior technical escalion point for complex mechanical, electrical, and hydraulic GSE issues across the region.
• Collabore with stion GSE managers to ensure consistent applicion of maintenance programs and safety standards.
• Conduct stion audits to verify quality of repairs, training compliance, and GSE reliability.
• Deploy to high-impact locions to stabilize performance, onboard technicians, and support stion launches or transitions.
• Assist in root cause analysis and incident reviews involving GSE performance failures or safety events.

• Supervise and mentor traveling service technicians and regional trainers.
• Partner with GSE Regional Managers, Line of Business Leaders, and HR to align workforce development with business needs.
• Report on training KPIs, technician progress, GSE uptime, and curriculum completion res.
• Champion Swissports commitment to safety, people development, and professional service across all regions.

• Valid drivers license with clean driving record.
• Certificion in one of the following trades: Heavy Duty, Commercial Vehicle, or Automotive Mechanic (must be in good standing).
• Minimum 35 years of experience maintaining and repairing GSE or similar equipment.
• Ability and willingness to travel up to 75% of the time, including air travel and short-notice deployments.
• Strong technical training, coaching, or leadership experience preferred.
• Familiarity with maintenance management systems (e.g., Maximo).
• Competence in Microsoft Office and mobile diagnostics tools.
• Excellent troubleshooting and communicion skills.
• Able to lift up to 50 pounds and work in varied outdoor conditions, including extreme cold and he.

• Willing to travel when necessary for training and service needs or to assist other SP stions with GSE needs as required

The physical demands described here are representive of those th must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodions may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Wh we offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candides available and does not discrimine in its employment decisions on the basis of any protected cegory. Candides who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.