Service Advisor - Sewell Cadillac Buick GMC

Service Advisor - Sewell Cadillac Buick GMC

The Sewell Family of Companies is seeking a Service Advisor who is detail-oriented, motivated, and has strong communication skills to accommodate our clients repair and maintenance needs at the dealership. As a Service Advisor, the individual will be responsible for facilitating the service process for guests, while collaborating with various teams, including management, technicians, and sales to ensure a seamless and memorable experience. To be successful in this role, the individual must be able to work effectively in a team environment and communicate clearly with team members and guests to contribute to our commitment to delivering exceptional service to our guests.

Roles and Responsibilities:

• Greet each guest in a prompt, courteous manner 100% of the time
• Schedule appointments and manage vehicle repair process via the dealership management system
• Communicate with service customers to determine the nature of the mechanical problem and help interpret the customer statements accurately
• Secure agreement from customers before repairs begin; cover cost estimate; and approximate time of completion
• Obtain customer, vehicle data, and method of payment
• Test-drive the vehicle with the customer to ensure proper operation
• Provide estimates of labor and parts. If the cost is not determined, leave it open and contact the customer later for approval
• Obtain customer signature on repair order
• Schedule a time with the customer to discuss the vehicle status
• Obtain accurate customer contact information
• Follow up on the progress of each repair order with the assigned technician
• Contact the customer by telephone regarding changes in the estimate or time promised
• Record any changes on the repair order in approved standards
• Deliver vehicles to customers and answer any questions or concerns
• Review work performed and discuss charges or coverage
• Advise the customer of future maintenance or repair needs
• Ensure all needs are met and ask if anything else can be done
• Explain the survey the customer will receive and its importance
• Attend training classes and meetings as needed

Schedule: Monday through Friday 7 am. - 6 pm and alternating Saturdays

Skills and Requirements:

• High school diploma or GED
• Valid driver license and acceptable driving record
• Background and drug screening
• Ability to multitask