Service Consultant

Overall SummaryAs a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

EducationHigh School

ExperienceLess than 1 year

Additional InformationThe Sales Consultant's primary role in the dealership is to respond to customers that inquire about a vehicle advertised on-line utilizing phone and email methods. The Sale Consultant works with customers who visit the store directly taking them through the initial buying process through to the final sale.

Contacting and communicating with customers to identify needs using the Asbury selling processBuild rapport with customers to build a base of referrals to establish customer networkAnswer internet leads with in the stores required time and email product information with pricingAnswer sales phone calls and set appointments for customersConfirm appointmentsMake outbound phone calls to follow up with customers on inquiry, after the sale, and for repeat businessConduct test drives and vehicle walk arounds with customerWork with the customer from start to finish throughout the buying processMust have motivation to be successfulExhibit great customer service skillsMust be able to create and maintain customer relationshipsStrong computer & phone skillsExperience utilizing and maintaining a customer relations management databasePrior automotive sales or retail experience, customer service, call center, or business development experience a plusMaintain professional business attire and appearanceBi-lingual is always a plusSelf-motivated and a team playerMust be a minimum of eighteen years of ageMust have a valid Driver's LicenseMust be able to pass pre-employment screenings (background & drug test)

Employment Position: Full TimeSalary:$50,000.00 - $100,000.00 YearlySalary is negotiable.Zip Code: 87112