Service Manager

San Francisco, CA | Land Rover | Premium luxury brand | Hospitality | Veterans encouraged to apply | Income Potential: $180,000 - $300,000+ Annually Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time. At Land Rover San Francisco, we operate at the intersection of adventure, luxury, and hospitality -- in the heart of one of the most iconic cities in the world. Our guests are discerning, high-net-worth, and loyal to a brand they believe in. Our service department is built to honor that loyalty, every single day. WHAT YOU'LL DO Lead and develop a high-performing service team -- advisors, technicians, and support staff -- setting the standard for excellence, accountability, and hospitality Drive service department performance across all key metrics: CSI, absorption, effective labor rate, technician efficiency, and hours per RO Build and maintain a guest-first service culture where every interaction reflects Land Rover brand standards and Swickard's HEART values Oversee daily service operations -- managing workflow, capacity, scheduling, and throughput to maximize efficiency without sacrificing quality Partner with the fixed ops director, parts manager, and sales leadership to align departmental goals and drive profitability Recruit, train, and retain top service talent -- building bench strength and investing in team development at every level Monitor and manage warranty compliance, ensuring zero chargebacks and full adherence to manufacturer requirements Resolve escalated guest concerns with composure and professionalism -- turning difficult situations into lasting loyalty Analyze financial performance reports and implement operational improvements that move the business forward WHAT WE'RE LOOKING FOR Minimum 5+ years of automotive service management experience in a franchised dealership -- luxury or premium brand experience strongly preferred Proven track record of hitting and exceeding service department KPIs: absorption, CSI, ELR, and technician productivity Land Rover, Jaguar, or European brand experience a strong plus Demonstrated success building, leading, and retaining high-performing service teams Deep knowledge of warranty processes, manufacturer compliance standards, and fixed ops best practices Reynolds & Reynolds or CDK experience preferred Strong financial acumen -- able to read, interpret, and act on service department financials with confidence A leader who earns trust through consistency, integrity, and a genuine investment in their people A hospitality mindset -- you understand that service management is guest experience management WHAT WE OFFER Income potential of $180,000 - $300,000+ annually Medical, dental, and vision insurance Life insurance and supplemental coverage options Paid time off and paid holidays Paid Land Rover manufacturer training and ongoing professional development Career growth -- service managers at Swickard have a direct path to fixed ops director and multi-store leadership Employee vehicle purchase and service discounts The backing of a nationally recognized, fast-growing dealer group with deep operational infrastructure WHY LAND ROVER SAN FRANCISCO Land Rover is a globally revered luxury brand with a fiercely loyal following -- and San Francisco is one of the most prestigious markets in the country to represent it This is an iconic downtown San Francisco store with strong volume, a high-net-worth guest base, and real opportunity to elevate performance under the right leader Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry We invest in our service managers -- with training, tools, and organizational support that removes roadblocks and enables elite execution Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- are the foundation of how we lead, hire, and serve A culture where great leadership is recognized, rewarded, and given room to grow This isn't a maintenance role, It's a builder's role. Land Rover San Francisco has the brand prestige, the market, and the infrastructure to support a service manager who wants to lead at the highest level. We're looking for someone who takes ownership -- of the numbers, the culture, and the people -- and drives results that reflect the standard this brand and this city demand. If you're a proven service leader who's ready to make your mark at one of the most iconic luxury automotive destinations in the country -- this is the opportunity you've been building toward. Swickard Auto Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #T5