Automotive Service Advisor

Automotive Service Advisor

Chapman BMW on Camelback 830 E Camelback Rd, Phoenix, AZ Full Time

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Job Title: Service Advisor

Company: Chapman BMW on Camelback

Location: 830 E Camelback Rd, Phoenix, AZ 85014

Schedule: Monday-Friday | Rotating Saturdays

Pay: Commission | $90,000+ Earning Potential!

About the Role

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.

Our Chapman BMW on Camelback location is hiring an experienced Service Advisor to join our high-performing service team. In this role, you will serve as the primary point of contact for service customers, helping guide them through maintenance and repair recommendations while delivering an exceptional client experience. Successful candidates are customer-focused, organized, collaborative, and thrive in a fast-paced environment.

Responsibilities

Greet customers in the service drive and document vehicle concerns and requested services

Write accurate repair orders and confirm scheduled maintenance services

Advise customers on technician recommendations, repair needs, and maintenance options

Provide estimates, obtain repair authorizations, and process customer payments

Monitor vehicle repair progress and communicate updates throughout the service visit

Coordinate closely with technicians to ensure timely and accurate service completion

Build strong customer relationships through outstanding service and professionalism

Qualifications

2 years of experience as a Service Advisor/Writer at a luxury automotive dealership required

Strong customer service and relation-ship building skills

Excellent communication and interpersonal abilities

Strong time management and organizational skills

Self-motivated with the ability to achieve individual and team goals

Valid Arizona driver's license with a clean driving record required

Must pass background check and drug screening

Compensation & Perks

Competitive Pay: Uncapped Commission

Opportunities for career growth and advancement

Supportive, team-oriented workplace

Employee discounts and assistance programs

Volunteer opportunities and employee engagement programs

Closed on Sundays

Benefits

Medical, dental, and vision insurance

401(k) with company contributions

Life insurance

Paid time off and holidays

Access to onsite nurse practitioners and wellness support

How to Apply

Submit your application for consideration. Qualified candidates will be contacted regarding next steps.