Service Advisor / Automotive Sales Consultant

Position Description

Angels Automotive is seeking a high-performing Service Advisor with a strong personality, proven sales ability, and 3+ years of automotive industry experience . This role is responsible for managing the entire customer experience from inbound calls and appointment scheduling to presenting repair recommendations and closing sales.

This is a goal-driven position with a structured sales process, clear performance expectations, and strong earning potential.

Position Responsibilities

Customer Experience & Sales

• Greet customers and provide a professional VIP experience
• Review inspection findings and repair recommendations with customers
• Present pricing, timelines, and value clearly and ethically
• Close approved repairs and follow up on declined or pending work
• Meet or exceed monthly sales and performance goals

Phone, Leads & Follow-Up

• Answer inbound calls and convert inquiries into appointments
• Follow up on all open estimates, missed appointments, and leads
• Perform customer call-backs after service completion
• Send shop address, directions, and coupons to customers
• Confirm appointments and follow up with no-shows

Service Operations

• Check in customers and vehicles
• Create, assign, and manage work orders
• Assign jobs to technicians and monitor repair progress
• Process repair orders, invoices, and payments
• Receive and verify parts
• Assist with Snap Certified / finance applications

Training, Procedures & Compliance

• Complete mandatory 30-day Service Advisor training
• Follow all company policies, procedures, and sales processes
• Implement training materials during customer interactions
• Participate in daily meetings and share customer success stories

Marketing & Reputation

• Encourage satisfied customers to leave reviews and testimonials
• Assist with light social media engagement when needed
• Maintain a clean, organized, and professional office environment

Position Qualifications

Required

• 3+ years of automotive industry experience
• Proven Service Advisor or automotive sales experience
• Strong consultative selling and closing skills
• Excellent verbal and written communication skills
• Organized, detail-oriented, and reliable
• Ability to thrive in a fast-paced, high-volume environment
• Professional appearance and positive attitude

Preferred

• Bilingual (English/Spanish Required)
• ASE Certifications- A Plus
• Business or related degree- A Plus
• Experience with financing programs (Snap, Acima etc.)

Compensation

• Hourly or salary base (DOE) plus uncapped commission
• Performance-based bonuses

Training

• First 30 days: paid hourly training
• Commission eligibility begins after successful training completion

Benefits

• Paid Holidays
• PTO Program
• Medical, Dental & Vision Insurance
• Employee Discounts

Work Environment & Physical Requirements

• Automotive shop environment with exposure to noise, heat, and cold
• Standing and walking for extended periods
• Ability to lift up to 25 lbs
• Use of OSHA-required PPE

Equal Opportunity Employer

Angels Automotive is committed to diversity and inclusion and is an equal opportunity employer.