Service Advisor

Dealership: L0215 Lithia Kia of Anchorage Lithia KIA of Anchorage Service Advisor Pay: Earn Based on Your Performance Schedule: Full-time Lithia KIA of Anchorage, proudly part of Lithia & Driveway, is looking for a customer-focused Service Advisor to join our busy and growing service department. If you thrive in a fast-paced environment, enjoy helping customers, and want long-term career growth with an industry leader, this opportunity is for you. What You'll Do Greet customers and act as the main point of contact throughout the service process Listen to customer concerns and accurately document vehicle issues Recommend maintenance and repair services based on vehicle needs Prepare estimates, write repair orders, and explain work clearly and professionally Communicate effectively with technicians to ensure timely and accurate repairs Deliver an exceptional customer experience that builds trust and loyalty What We're Looking For Previous Service Advisor experience preferred (automotive or dealership experience a plus) Strong customer service and communication skills Ability to multitask and work efficiently in a high-volume environment Basic automotive knowledge or willingness to learn Professional appearance and positive attitude Valid driver's license We offer the best-in-class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers' needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!