Auto Glass Manager

AUTO GLASS MANAGER

Full-Time | Charlotte, NC | Competitive Salary + Benefits

Location:

Charlotte, NC (multiple service areas)

Employment:

Full-Time, Exempt

Compensation:

$55,000 $75,000 annually, based on experience. Monthly Bonuses.

Reports To:

Owner / Vice President

Schedule:

Monday Friday, 7:30am-5:00pm

About Glass Doctor of Charlotte

Glass Doctor of Charlotte is a trusted, locally operated franchise providing residential, commercial, and auto glass services throughout the greater Charlotte area. We pride ourselves on quality workmanship, outstanding customer service, and a team-first culture. As we continue to grow, we're looking for an experienced Auto Glass Manager to lead our auto glass division.

Position Summary

The Auto Glass Manager is responsible for the day-to-day operations of the auto glass department, including managing technicians, scheduling jobs, ensuring quality control, and driving revenue. This role is ideal for a hands-on leader who thrives in a fast-paced environment and has a passion for delivering exceptional results.

Key Responsibilities

Operations Management

Oversee daily scheduling and dispatching of auto glass technicians

Manage workflow to ensure timely, high-quality job completion

Monitor and maintain inventory of glass, adhesives, moldings, and supplies

Coordinate with the service center on vehicle-in-shop and mobile jobs

Team Leadership

Recruit, train, and develop auto glass technicians and installer staff

Conduct regular performance reviews and provide ongoing coaching

Foster a positive, safety-first team culture

Enforce adherence to AGRSS (Auto Glass Replacement Safety Standards)

Customer Experience

Resolve escalated customer concerns promptly and professionally

Ensure all customer interactions reflect Glass Doctor's commitment to quality

Coordinate with insurance companies for direct billing and claims processing

Sales & Business Development

Achieve monthly revenue and job volume targets

Identify upsell opportunities (ADAS recalibration, chip repair, etc.)

Build relationships with car dealerships, fleet accounts, and body shops

Monitor local market trends and competitor activity

Qualifications

Required

3+ years of experience in the auto glass industry (installation or management)

Proven experience managing a team of 3 or more employees

Strong knowledge of auto glass replacement and repair processes

Familiarity with insurance billing and claims (Safelite, Lynx, etc.)

Valid North Carolina driver's license with clean driving record

Proficiency with scheduling and CRM software

Preferred

NGA (National Glass Association) or AGSC certification

Experience with ADAS calibration equipment and procedures

Prior experience in a franchise or multi-location environment

Knowledge of flat glass services (residential/commercial) a plus

What We Offer

Compensation & Benefits

Competitive base salary

Performance bonuses

Health insurance (medical, dental, vision)

Paid time off & holidays

401(k) with Employer match

Growth & Culture

Industry training & certifications

Career advancement opportunities

Supportive, team-first environment

Stable, locally owned business

Uniforms & PPE provided

How to Apply

Send your resume and a brief cover letter to:

...

Please use the subject line: "Auto Glass Manager Application [Your Name]"

Glass Doctor of Charlotte is an Equal Opportunity Employer. We welcome applicants of all backgrounds.