Automotive Service Manager Portsmouth, New Hampshire

Automotive Service Manager - Portsmouth, New Hampshire Posted on July 27, 2022 by Enrique Rodriguez Position Summary: Responsible for achieving expected sales goals across the service labor, parts, and fleet business and providing superior customer service through in-store execution of programs, initiatives, and standards. The position is directly responsible for maintaining adequate shop productivity. The Store Manager will recruit, hire, develop, and provide inspirational leadership and direction to the service selling and back shop teams. An individual in this position will be expected to perform additional related job responsibilities as needed and assigned. This position has been designated as a safety-sensitive position. We offer: Sign On Bonus for Select Positions Health Insurance, Vision, and Dental Automotive Technician Apprenticeship Program Paid Time Off 401k Referral Bonuses Employee Discounts ASE Certification Reimbursement Duties & Responsibilities: Maintain responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, loss prevention, safety, and environmental codes, and laws Direct, instruct, and manage a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling, and disciplining associates; addressing associate complaints and resolving problems Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store; measured through various reporting tools, associates observations, and Area Director feedback Keep store staffing and talent at optimal levels to ensure operating efficiency and top service levels. Source key shop (technician) and selling positions regularly in order to have talent readily available for increased staffing and customer needs Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics and purchase for re-sale parts (OP) procurement and vendor payment practices Knowledge, Skills, and Abilities: Basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions Valid Driver's License Acted as a work lead or supervisor previously Ability to handle difficult customer situations Strong cash handling skills, including the use of POS systems Strong verbal communication skills Ability to work Days, Nights, Holidays, and Weekends Bookmark the permalink . Post navigation Customer Service Advisor - Salem, New Hampshire Automotive Assistant Service Manager - Portsmouth, New Hampshire Search for: Archives August 2022 July 2022 Meta Log in