Service Manager at Genesis of Plano

Automotive Service Manager
Genesis of Plano Why Work at Huffines: Huffines operates 10 dealerships across McKinney, Plano, Lewisville, and Corinth, representing top brands like Chrysler, Jeep, Dodge, Ram, Chevrolet, Genesis, Hyundai, Kia, and Subaru. Celebrating over 100 years of award-winning service, Huffines is known for its strong leadership, excellent work-life balance, and commitment to WOW our customers, team members, community, and peers. Join a company consistently voted a Top Places to Work in DFW, where growth, opportunity, and customer excellence drive everything we do! Genesis of Plano Department Highlights:

• State of the art facilities and machinery
• Service bays, generating RO's daily
• New drive through tunnel carwash
• Recently installed air conditioning in shop
• Dedicated service BDC team
• Large fleet of loaner vehicles
• Regionally top-ranked Service, Sales, and Parts departments

The Ideal Huffines Candidate:

• Has a proven track record of sustained success
• 3-5+ years of directly related dealership experience
• Adept with Reynolds and Reynolds DMS
• Experience with X-Time suite of products
• Excellent customer service skills
• Outstanding communication skills, both verbal and written
• Works well in a process-driven environment
• Demonstrates an honest and caring attitude
• Is a highly motivated self-starter
• Dedicated to delivering world-class customer service
• Aligns with our core values - Respect, Integrity, Selfless Service, and Excellence

Huffines Service Manager Job Description: The Huffines Automotive Service Drive Manager is responsible for leading and managing the daily operations of the service drive. The Service Drive Manager is responsible for ensuring that customers are provided with a high-quality service experience and that the dealership achieves its sales and service level objectives. The Huffines Successful Service Manager:

• Ensures that customer satisfaction is a top priority and that customers receive excellent service and support during their visit
• Hires, trains, motivates, counsels, and monitors the performance of service drive staff
• Develop and implement strategies to increase service revenue
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys
• Strives for harmony and teamwork within the department and with all other departments
• Work with the dealership's sales team to ensure that service customers are given the opportunity to purchase new or used vehicles
• Understands and ensures compliance with manufacturer warranty and policy procedures
• Establishes and maintains excellent working relationships with customers to encourage repeat and referral business
• Maintains quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality
• Ensures that the customer waiting areas are kept clean
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance
• Performs all other duties associated with the management of a successful Genesis dealership experience

Huffines Compensation and Benefits:

• Work-life balance culture
• Comprehensive offering of benefits include medical, vision, dental, and Health Savings Account (HSA)
• 401(k) retirement plan
• Company-paid life insurance
• Employee discounts
• Paid time off (PTO accrues from day one)
• Paid holidays
• Chaplain Services

Huffines is a DRUG-FREE WORKPLACE In addition to background checks, Huffines performs pre-employment and random drug testing hipr