Experienced Bilingual Service Advisor (Spanish Speaking) (59443)
- Parks Automotive Group
- Gastonia, North Carolina
- Full Time
Job DetailsJob Location: Gastonia Chrysler Dodge Jeep Ram - Gastonia, NC 28054Position Type: Full TimeEducation Level: Not SpecifiedJob Shift: Day ShiftJob Category: SalesJob Responsibilities:
Schedule appointments with customers
Meet and greet customers at their vehicle
Utilize the e-Advisor tool on every vehicle
Perform proper walkarounds per SOP guidelines
Executes the service SOP (Standard Operating Procedures) at all times.
Presents soft sale menu items during the time of write-up
Informs customers of any open recall that may pertain to their vehicle.
Utilizes AutoPoint and ensures all pertinent categories are above 90% usage
Performs an active delivery with every customer
Updates all open repair orders daily in Reverse Risk.
Work with customers and technicians to identify required maintenance using
service history data
Advise customers on necessary/suggested services, and notify customers of any
current special promotions and up-sell additional services
Compute the cost of replacement parts and labor to restore the vehicle to the condition specified by the customer
Estimate the cost of mechanical, electric, or other repairs
Enter itemized estimate on service order and explain estimate to the customer to
gain their understanding of all services provided
Determine the progress of repair/service orders and inform customers accordingly
Ensure comprehensive re-delivery check of customer vehicle, ensuring
cleanliness and that all items identified for service/repair have been carried out
appropriately and on schedule
Review results of customer satisfaction surveys with the service manager
Establish positive relationships with customers
Meet the dealership standards for repair/order production
QualificationsJob Qualifications:
Experience as a Service Advisor is preferred
Sales experience
High school diploma or equivalent
Professional personal appearance
All applicants must be authorized to work in the USA
Applicants must pass pre-employment testing, including background checks,
MVR, and drug screen.
Schedule appointments with customers
Meet and greet customers at their vehicle
Utilize the e-Advisor tool on every vehicle
Perform proper walkarounds per SOP guidelines
Executes the service SOP (Standard Operating Procedures) at all times.
Presents soft sale menu items during the time of write-up
Informs customers of any open recall that may pertain to their vehicle.
Utilizes AutoPoint and ensures all pertinent categories are above 90% usage
Performs an active delivery with every customer
Updates all open repair orders daily in Reverse Risk.
Work with customers and technicians to identify required maintenance using
service history data
Advise customers on necessary/suggested services, and notify customers of any
current special promotions and up-sell additional services
Compute the cost of replacement parts and labor to restore the vehicle to the condition specified by the customer
Estimate the cost of mechanical, electric, or other repairs
Enter itemized estimate on service order and explain estimate to the customer to
gain their understanding of all services provided
Determine the progress of repair/service orders and inform customers accordingly
Ensure comprehensive re-delivery check of customer vehicle, ensuring
cleanliness and that all items identified for service/repair have been carried out
appropriately and on schedule
Review results of customer satisfaction surveys with the service manager
Establish positive relationships with customers
Meet the dealership standards for repair/order production
QualificationsJob Qualifications:
Experience as a Service Advisor is preferred
Sales experience
High school diploma or equivalent
Professional personal appearance
All applicants must be authorized to work in the USA
Applicants must pass pre-employment testing, including background checks,
MVR, and drug screen.
Job ID: 514768088
Originally Posted on: 3/24/2026
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