Commercial Service Manager - Commercial Service Tire & Auto Shop

Colony Tire Corporation located in Charlotte NC is currently seeking a full time Commercial Service Manager to join our team We offer a comprehensive benefits package including Medical Dental and Vision insurance; 401k participation in our 100 employee owned Employee Stock Ownership Plan ESOP paid holidays vacation time company paid life insurance and short term disability Join a company where your hard work directly contributes to your future ownership and success Summary The Commercial Service Manager is responsible for overseeing the day to day operations of the commercial service department This role involves managing a team of technicians and service advisors ensuring excellent customer service maintaining safety standards and driving profitability The Commercial Service Manager will play a key role in ensuring that all commercial service operations meet the companys quality standards while fostering a positive work environment Key Responsibilities Team Leadership & Development Lead train and develop a team of service technicians and advisorsSchedule and coordinate the daily workflow of the service departmentMonitor performance and provide regular feedback to team membersEnsure adherence to company policies safety standards and procedures Customer Service & Relationship Management Maintain strong relationships with commercial customers to ensure satisfaction and repeat businessAddress customer inquiries complaints and concerns promptly and effectivelyCollaborate with the sales team to ensure seamless customer experience Operational Efficiency Oversee the efficient operation of the commercial service department ensuring timely completion of all service ordersImplement and monitor processes to improve productivity and reduce costsEnsure proper maintenance and use of equipment and tools Financial Management Monitor financial performance including revenue expenses and profitabilityAnalyze financial reports to identify trends and areas for improvement Safety & Compliance Ensure compliance with all safety regulations and company policiesConduct regular safety meetings and inspectionsMaintain a clean and organized work environment Inventory & Supplier Coordination Oversee inventory levels and ensure the availability of necessary parts and suppliesWork with suppliers to negotiate pricing and termsMonitor inventory usage and adjust orders as necessary Environment This role requires working in a fast paced environment with frequent interaction with customers and team membersRegular handling of materials up to 100 poundsReasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the jobThe job is typically performed in an indoor environment but exposure to outdoor weather conditions may occur Qualifications Strong leadership and team management skillsExcellent communication and interpersonal skillsAbility to analyze and interpret financial dataStrong problem solving skills and attention to detailKnowledge of commercial vehicle systems and repair techniquesASE Automotive Service Excellence certification is preferredOSHA Occupational Safety and Health Administration certification is a plus Education High school diploma or equivalent; Bachelors degree in business or related field preferredMinimum of 2 years of experience in a commercial service environmentProven experience in managing a team and driving operational success VEVRAA CONTRACTORSUBCONTRACTOR REQUESTING PRIORITY REFERRAL OF PROTECTED VETERANS EOE Minoritieswomenprotected veteransindividuals with disabilities EEO Policy Statement Colony Tire Corporation provides equal employment opportunities EEO to all employees and applicants for employment without regard to race color religion gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a protected veteran in accordance with applicable federal state and local laws Colony Tire Corporation complies with applicable state and local laws governing non discrimination in employment in every location in which the company has facilities This policy applies to all terms and conditions of employment including but not limited to hiring placement promotion termination layoff recall transfer leaves of absence compensation and training Colony Tire Corporation expressly prohibits any form of unlawful employee harassment based on race color religion gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status Improper interference with the ability of Colony Tires employees to perform their expected job duties is absolutely not tolerated View the EEO is The Law Poster httpwwwdolgovofccpregscomplianceposterspdfeeopostpdf