Toyota of Springfield Service Manager

Job DetailsJob Location: 55-Springfield Toyota - Springfield, OH 45504The Toyota Service Manager is responsible for overseeing all operations within the service department to ensure exceptional customer satisfaction, efficient workflow, profitability, and compliance with Toyota brand standards. This role leads service advisors, technicians, and support staff while maintaining high levels of quality, safety, and customer trust.

Operational Management

Manage daily service department operations, including scheduling, workflow, and productivity

Ensure repair orders are completed accurately, on time, and in compliance with Toyota standards

Monitor shop efficiency, technician productivity, and labor sales

Maintain proper staffing levels and technician skill alignment

Ensure a high level of customer satisfaction and CSI scores

Resolve customer complaints professionally and promptly

Promote a customer-first culture aligned with Toyota’s “Customer for Life” philosophy

Oversee service write-ups and ensure transparent communication

Develop and manage departmental budgets

Monitor key performance indicators (KPIs) such as ELR, hours per RO, and gross profit

Control expenses including labor, parts usage, and warranty administration

Maximize service and warranty profitability while maintaining compliance

Recruit, train, coach, and evaluate service advisors, technicians, and support staff

Conduct performance reviews and implement development plans

Promote a positive, safe, and productive work environment

Enforce dealership policies and procedures

Ensure accurate and timely submission of warranty claims

Maintain compliance with Toyota warranty policies and dealership procedures

Stay current on Toyota service bulletins, recalls, and technical updates

Ensure OSHA and dealership safety standards are followed

Implement Toyota Production System (TPS) and Toyota Service Management (TSM) best practices

Maintain a clean, organized, and efficient service department

Participate in Toyota training, audits, and dealership meetings

Support continuous improvement initiatives

INDSJTA

Qualifications

3–5 years of automotive service management experience (Toyota preferred)

Strong leadership and customer service skills

Solid understanding of automotive service operations and warranty processes

Proficiency with dealership management systems (e.g., Reynolds & Reynolds, CDK)

Valid driver’s license