Automotive Sales Receptionist

Automotive Receptionist

Are you ready to embark on a thrilling career journey? We're on the lookout for an enthusiastic Automotive Sales Receptionist who embodies exceptional interpersonal skills and a passion for excellence! If you've thrived in a role where customer satisfaction was your top priority, this is the perfect career leap for you!

We believe in fostering a dynamic workplace that celebrates achievement and strives to provide the ultimate customer experience. Come be a part of one of the fastest-growing auto dealerships in the U.S., where endless opportunities for growth and success await you

Responsibilities:

• You will answer incoming calls and greet customers in a professional manner.
• You will review all appointments for the current business day confirming appointments or rescheduling, including completing daily phone activities.
• You will manage and organize incoming concerns from customers informing management when necessary.
• You will handle customer concerns, provide appropriate solutions and alternatives within reasonable time limits using dealerships CRM, phone, text and email.
• You will develop a trusting relationship with all customers and fellow employees.
• You will maintain accurate and complete information about any customer concerns, tracking progress until completion.
• You will take extra steps to engage customers when a need is detected, often before you are asked to do so.
• You will work with other dealership personnel to resolve any customer questions or concerns.
• You will develop a fluent understanding of the automotive manufacturers standards for customer satisfaction.
• You will ensure that a valid form of payment has been taken and authorized for appropriate amount and completing daily reports.

Qualifications and Essentials:

• You have excellent communication, interpersonal, and organizational skills.
• Reliable and presentable in business attire representing in a professional matter.
• You understand the importance of listening and being empathetic.
• You have strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• You have experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction.
• You have at least one year of prior employment involving customer facing service or telephone contact.
• You have friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• You are open to constructive feedback to improve your performance and development.
• Monday to Friday work schedule with the flexibility to support holidays/weekend if necessary.
• You have strong computer and multi-tasking skills, which includes Microsoft Office.
• You will operate a clean, organized, presentable workplace with a strong attention to details.

The job descriptions and responsibilities above will be required but not limited to any other job- related duties assigned by their supervisor. In a retail automotive dealership, nothing is more important than a satisfied customer. Come grow with us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We provide an exceptional opportunity for any individual seeking to advance in this industry. We have numerous dealership locations throughout the Tri-State area featuring multiple franchise brands, both import and domestic. As we continue to grow, we are looking for the right person to join our team.