General Manager Jobs in Pennsylvania

Job Title: Unit Manager Auto Liability - PA Claim Centers Company: Travelers Location: Wyomissing, PA Description: Committed.  Competitive.  Constructing our Future. That's Travelers.  We are one of the leading insurance companies in the United States.  Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.  You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.   Unit Manager for Auto Liability ¿ PA Claim Centers Location: Wyomissing, PA Purpose: Provide overall leadership and direction (including coaching, mentoring and staff development) to a team of bodily injury claim handlers working out of the Wyomissing, PA office.    Responsibilities and Duties: - Provide overall direction for claims by ensuring payout control, file quality, expense management and   increased productivity by continuous business process improvement. - Provide overall leadership and guidance to team members.  Select, train and motivate team.  - Maintain timely and consistent supervisory involvement in files to assure timely and appropriate       resolutions. - Provide ongoing counsel and constructive performance feedback. - Timely recognition of strong performance and use of recognition / reward as appropriate. - Identify and communicate development opportunities as appropriate. - Manage performance within the unit in a timely and appropriate manner - Act as a technical resource for staff. - Assist team members in managing multiple priorities. Continually evaluate more efficient and creative ways   to manage workflow more effectively. - Participate in the marketing process by assisting with customer presentations and acting as account   contact. - Ensure appropriate deployment of resources to maximize productivity and unit cost. - Effectively manage ULAE and ALAE to help promote competitiveness in the market place. - Periodic customer, agent and broker visitation. - Ensure focus on achievement of scorecard results and file quality consistent with Best Practices and   Special Account Communications. - Work closely and effectively with other peer managers on the Auto Liability leadership team to keep      everyone informed and to assure consistency across the state. Knowledge and Skills: - Prior Auto Liability management experience preferred. - 3 or more years of technical experience with medical / injury claims required. - Prior Personal and Commercial Lines experience preferred. - Advanced level and knowledge of Auto claims. - Strong interpersonal, customer service and negotiation skills. - Solid understanding of the claims settlement process in terms of coverage, claim file management,   investigation, damage verification and evaluation, negotiations, subrogation, and final settlement.   System Training - Experience in use of management information and other data to identify trends / issues and improve   results. Critical Success Factors: - Strong management ability and solid leadership skills. - Planning, prioritizing and goal setting skills. - Excellent analytical and problem-solving skills. - Strong investigative & negotiating skills. - Solid understanding of the legal, regulatory and coverage related issues affecting states within region. - Exceptional customer service skills. - Excellent written & oral communication skills including platform skills. - Solid technical skills. - Marketing, alliance and relationship building skills.