General Manager Jobs in Connecticut

Job Title: Claim Product Manager - Auto Appraisal Vendor Management Company: Travelers Location: Hartford, CT Description: Committed.  Competitive.  Constructing our Future. That's Travelers.  We are one of the leading insurance companies in the United States.  Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.  You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.   Summary    This position is responsible for: Project Management related to motor vehicle appraisal and evaluation software. Vendor Management. Supporting the strategy and operations of a line of business product, program or function.  Developing and designing programs and helping to lead initiatives for improving countrywide results. Evaluating operating environment, vendors, workflow processes, and support services for assigned line of business or product.  Documenting multiple solutions to recommend and assisting with implementation of changes for improvement. Working within broad limits and authority on complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise. May serve as Team Lead.       Primary Duties and Responsibilities    Claim Strategy: Tracking projects and updating statuses to all interested parties. Developing Gantt charts for project deliverables. Vendor Management and IT systems coordination. Develop and implement strategies to address and improve claim results. Collaborate with claim management, claim Legal and other claim product areas to develop new resources to increase sales and productivity reduce expenses and improve claim results and customer service through workflow and process efficiencies. Assist with the identification and escalation of improvement opportunities and understand and assess barriers identified areas in need of improvement. Assist with vendor management in support of workflow and process improvement initiatives. Claim Practices & Field Support: Consult with and advise business management on new business process changes.  Direct initiatives in support of these changes. Proactively stay abreast of industry, developments, changing trends and jurisdictional issues.  Assists in industry analysis and benchmarking studies.  Attend various seminars and conference as appropriate.  Partner with Claim University on the development and design of technical claim/ leadership training strategies, programs and curriculum. Partner with field management, Claim Finance and Claim MI to assist in developing and executing a financial management and control strategy to limit financial risk associated with claim costs. Serve as a contact and technical resource to field and business partners on claim policy interpretation, coverage issues, settlement authority, extra contractual litigation, compliance and regulatory issues, program and/or procedural issues.  Provide field claim management guidance on legislative, regulatory, and market conduct issues. Share accountability with business partners to achieve and sustain quality results. Business Process, Workflow and Technology: Create, implement, and maintain claim handling guidelines, policies, procedures and processes.  Assists in the development and implementation of claim policy language endorsement Investigate new technology and the application for improving business process and increasing productivity. Conduct competitive analyses and benchmarking studies. Provide technical knowledge and project coordination on large-scale claim workflow and systems projects. Develop training materials and instruct users on strategies, processes and/or procedures.  Business Partner Support: Build and maintain strong partnerships with Underwriting, Product Management, Marketing, and Actuarial to drive business results. Leadership: Assist in developing team goals and drive strategies to meet business objectives. May serve as Team Lead.       Education / Work Experience    College degree and 4+ years claim related experience. Technical Requirements: Strong Excel skills with an emphasis on project management CCC product knowledge Strong financial management and analysis skills. Advanced knowledge of claim business, processes and systems. Advanced knowledge of project management skills and protocols. Expert at modeling and analyzing business strategy alternatives       Other    Competencies, as demonstrated by ability to: Lead the Business: Translate vision into realistic business strategies Assist in leading change Promote enterprise culture; understand and work with other functions Lead Self: Exhibit courage, credibility and conviction Communicate effectively Influence others by appealing to reason and the interests of involved parties Apply critical thinking and judgment skills

Job Title: Claim Product Manager - Auto Physical Damage Product Team Company: Travelers Location: Hartford, CT Description: Committed.  Competitive.  Constructing our Future. That's Travelers.  We are one of the leading insurance companies in the United States.  Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.  You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.   SUMMARY: This position is responsible for: Supporting the strategy and operations of a line of business product, program or function.  Developing and designing programs and helping to lead initiatives for improving countrywide results. Evaluating operating environment, vendors, workflow processes, and support services for assigned line of business or product.  Documenting multiple solutions to recommend and assisting with implementation of changes for improvement. Working within broad limits and authority on complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise. May serve as Team Lead. PRIMARY DUTIES: Claim Strategy: Develop and implement strategies to address and improve claim results. Collaborate with claim management, claim Legal and other claim product areas to develop new resources to increase sales and productivity reduce expenses and improve claim results and customer service through workflow and process efficiencies. Assist with the identification and escalation of improvement opportunities and understand and assess barriers identified areas in need of improvement. Assist with vendor management in support of workflow and process improvement initiatives. Claim Practices & Field Support: Consult with and advise business management on new business process changes.  Direct initiatives in support of these changes. Proactively stay abreast of industry, developments, changing trends and jurisdictional issues.  Assists in industry analysis and benchmarking studies.  Attend various seminars and conference as appropriate.  Partner with Claim University on the development and design of technical claim/ leadership training strategies, programs and curriculum. Partner with field management, Claim Finance and Claim MI to assist in developing and executing a financial management and control strategy to limit financial risk associated with claim costs. Serve as a contact and technical resource to field and business partners on claim policy interpretation, coverage issues, settlement authority, extra contractual litigation, compliance and regulatory issues, program and/or procedural issues.  Provide field claim management guidance on legislative, regulatory, and market conduct issues. Share accountability with business partners to achieve and sustain quality results. Business Process, Workflow and Technology: Create, implement, and maintain claim handling guidelines, policies, procedures and processes.  Assists in the development and implementation of claim policy language endorsement Investigate new technology and the application for improving business process and increasing productivity. Conduct competitive analyses and benchmarking studies. Provide technical knowledge and project coordination on large-scale claim workflow and systems projects. Develop training materials and instruct users on strategies, processes and/or procedures.  Business Partner Support: Build and maintain strong partnerships with Underwriting, Product Management, Marketing, and Actuarial to drive business results. Leadership: Assist in developing team goals and drive strategies to meet business objectives. May serve as Team Lead. EDUCATION/COURSE OF STUDY: College degree and 4+ years claim related experience. WORK EXPERIENCE: Technical Requirements: Strong financial management and analysis skills. Advanced knowledge of claim business, processes and systems. Advanced knowledge of project management skills and protocols. Expert at modeling and analyzing business strategy alternatives OTHER: Competencies, as demonstrated by ability to: Lead the Business: Translate vision into realistic business strategies Assist in leading change Promote enterprise culture; understand and work with other functions Lead Self: Exhibit courage, credibility and conviction Communicate effectively Influence others by appealing to reason and the interests of involved parties Apply critical thinking and judgment skills