D Caron Location: Bristol, CT 06010 ... es desire to be a successful andcontributing part of the organization. QUALIFICATIONSWo rking in the retail business for many years have acquired and perfected positivecustomer service skills to the highest of company standards. Have learned to be attentiveto customers' needs, focusing on the smallest of details that are required to satisfy andretain customers. Gained knowledge of the importance of meeting deadlines and retainappointmen ts.EDUCATION1981 -1985 High School Diploma, Fort Kent, Maine High SchoolEMPLOYMENT 2007-2009 Automotive Detail Manager, Kem Co.Prepare new/used/fleet vehicles for delivery. Clean and detail the inside and outside ofcustomer vehicle whi ...
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T Macalister Location: Chaplin, CT 06235 ... and analytical abilities. Able to master and integrate all aspects of business operations. Detail-oriented and accurate. Extremely observant of people, details, and effects. Adept at establishing trust, credibility, and confidence with customers and colleagues. Able to excel in challenging situations and meet critical deadlines.AREAS OF EXPERTISEMateria l Damage SpecialistWorkfl ow ManagementVehicl e Damage AppraisalCollisi on RepairCCC Pathways EstimatingADP PenPro EstimatingMitche ll Estimating SystemCustomer Client RelationsSchedul ing/Time Management Employee Supervision/Lead ershipQuick Books Shop ManagementInvest igative Research/Analysi sEXPERIENCEField Appraiser (September 2007 - Se ...
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B Pendleton Location: Waterbury, CT 06704 ... on high gross profits and low obsolescence. Integrity driven with ability to establish and maintain effective working relationships with customers, employees, and supervisors. Goal oriented team builder. EXPERIENCE: Wholesale Parts Advisor2005 - Present Gengras Chrysler Dodge Jeep, East Hartford, CT Yearly sales of $900,000 Implemented StarParts catalog usage to reduce incorrect parts specifying Trained fellow employees to more fully utilize in-house business system Key participant in relocating and reorganizing $750,000 inventory Assisted management with transition to Mopar SSO applications Parts Department Manager1998-2005 Hoover Jeep Chrysler, Summerville, South Carolina ...
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R Arcone Location: Old Syabrook, CT 06475 ... Southington and Old Saybrook, CT January 2005-ASSISTANT SERVICE MANAGER June 2005 Suburban Cadillac-Pontiac Stamford, CT February 2003-SERVICE MANAGER December 2004J.C. Auto Repair Scarsdale, NY December 2001 –SERVICE MANAGER January 2003Saturn of the Bronx Bronx, NY March 1996 –SERVICE MANAGER November 2001Key Auto Group - Ford/Cadillac/Da ewoo White Plains, NY Summary of Experience: 10 years of multi-store operation. Effectively control payroll and expenses including purchasing and inventory control. Proven track record for improving Service Department profit, service and productivity; effectively manage Service Technicians, maintaining the highest level of customer satisfact ...
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V Pellitteri Location: Milford, CT 06484 ... history of proven accomplishments can be fully utilized. WORK EXPERIENCE: 2005 - present FORD OF BRANFORD, Branford, CT General Manager Responsibilities include: Management of all functional areas including sales, service, parts and financing to support automobile sales and leasing; Direct supervision of 32 employees covering all key areas in the hiring and training of staff; Purchasing automobiles, parts and equipment; Bottom-line accountability for profit and loss; Manage resources to insure high levels of operational efficiency. 1995 - 2005 DAN PERKINS CHEVROLET, Milford, CT General Manager Responsibilities include: Management of all functional areas in ...
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T Tyler Location: Wethersfield, CT 06109 ... eing dealership service operations. I am customer oriented and have achieved great success in creating a positive customer experience, while working with the dealer for the maximum return on investment. I have successfully acted as liaison to General Motors for warranty administration, where I was able to earn a highly favored status. I excel in employee relations and communication, and have a progressive, positive approach, improving attitude and morale . I also have been a member of the professional service managers organization (Chevrolet service managers club, Connecticut chapter) for 12 years, 7 as an officer and president for 5 years. AREAS OF EXPERTISE Supported all departments, e ...
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F Dubois Location: Stratford, CT 06614 ... echnician, shop foreman and service advisor. I have been recognized for outstanding work in all of these areas. I have always performed all of my duties with customer care and satisfaction as a priority, as well as being a team player. Some of my accomplishments in this business are being a leading part of a team that was recognized as one of the top twelve Jaguar Dealers in the country (2000). I have worked with ADP and Reynolds and Reynolds systems. Also, I owned and operated a service station, and was licensed for General Repair with the state of Connecticut. EDUCATION 1971… Graduated from Shelton High School 1972… Attended Housatonic Community College, Business Ed Present… I have attende ...
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B Lindgren Location: Middlebury, CT 06708 ... 68.00 to $2,649.00Run a 47-day new car turn. Run a 69-day used car turn.Handle all advertising.Fina nce DirectorJune 2007-Oct 2008 Saturn of Southwest Florida, Cape Coral, FLIncreased warranty penetration from 48% to 84%.Increased G.A.P. penetration from 54% to 92%.Average $1,986.00 P.F.U.Increased Finance Average from $886.00 to $1,484.00.Averag ed 3 day CIT time. Finance DirectorJanuary 2006-May 2007 San Bernardino Mitsubishi, San Bernardino, CAIncreased Finance Average to $987.00. Increased service contract/G.A.P. penetration from 30.2% to 73.5%. Increased aftermarket penetration by 86%. Decreased funding time from 12 to 6 days. G.S.M.Nov 2003-July 2005 Valley Nissan Subaru, Longmo ...
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A Totten Location: Wethersfield, CT 06109 ... e last 10 months.Seminars and Certifications* Reynolds and Reynolds & A DP Systems* Chrysler 5 Star Certified Service Manager* Chrysler A.T.C.O.M Seminars Completed* Chrysler Diamond Level Certified* Certified Chevrolet Service Manager* Certified Chevrolet Parts ManagerAssociati ons* Chevrolet *Only The Best Club** Peugeot * Master Tech Award Gas and Diesel Engines* Chrysler Top Thirty Service Managers AwardExperience2 008-2009 Papa*s Dodge New Britain, CTDirector, Parts and Service Departments* Oversee staff of 27* Responsible for maintaining monthly cost analyses and profit statement* Maintain 5 Star Rating2000-2008 SCRANTON C ...
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R Pinon Location: Milford, CT 06461 ... rvice Manager or Service Consultant to apply as needed Summary of qualifications Forty years of solid business experience that I would apply in a professional and efficient manner. Top level customer service management implementing effective reorganization that results in significant increase in productivity. Will develop communication skills that build lasting client and company relationships. Proven expertise to develop productive teams and increase moral. Customer Service Problem Solving Leadership, Supervision & Training Service Repair Analysis Safety & Quality Control Warranty Expertise Product Knowledge Conflict Resolution Team Build ...
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