T Macalister Location: Chaplin, CT 06235 ... and analytical abilities. Able to master and integrate all aspects of business operations. Detail-oriented and accurate. Extremely observant of people, details, and effects. Adept at establishing trust, credibility, and confidence with customers and colleagues. Able to excel in challenging situations and meet critical deadlines.AREAS OF EXPERTISEMateria l Damage SpecialistWorkfl ow ManagementVehicl e Damage AppraisalCollisi on RepairCCC Pathways EstimatingADP PenPro EstimatingMitche ll Estimating SystemCustomer Client RelationsSchedul ing/Time Management Employee Supervision/Lead ershipQuick Books Shop ManagementInvest igative Research/Analysi sEXPERIENCEField Appraiser (September 2007 - Se ...
97 hits
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B Bohan Location: East Haven, CT 06513 ... relationship management skills used to build and retain client loyalty. * Results-driven professional with a focus on revenue growth and profitability. * Highly flexible, with the ability to multi-task and achieve lean staffing. * Strong advocate of teamwork, performance excellence and continuous quality improvement.WORK EXPERIENCE:7/04 - 12/08 MANNIX CHEVROLET PONTIAC, Guilford, CT SERVICE ADVISOR * Served as primary point-of-contact to customers to coordinate and schedule repairs and preventative maintenance. * Met with customers to discuss diagnostic results, pricing and warranty coverage. * Delegated assignments to auto technicians to distribute workload, maximize productivity and expe ...
95 hits
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B Fraczek Location: Newington, CT 06111 ... LIFICATIONS: over 20 years of automotive experience over 25 years of management experiene over 30 years of customer service EDUCATION: High School Graduate Management Courses & Seminars I-Car Certification TRPC Certification ACCOMPLISHMENTS: Increased sales and service by atleast 300% allowing the company to purchase 2 additional properties, 4 new trucks and advanced shop equipment, all paid for through hard work and determination. Acquired and managed numerous accounts to diversify and grow business.Became Corporate V.P. and partner of previous business. EMPLOYMENT HISTORY: Benton Auto Body Inc, V.P. General Manager 06-1987 ----- 11-2008 Beneficial National Bank Customer Service ...
93 hits
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J Brown Location: Norwich, CT 06360 ... ent including two plus years in sales management, fourteen years in finance and insurance, nine years in operations.Devel op relationships and networks with manufactures, lenders, aftermarket providers.Train and mentor new personnel using real life situations, providing both positive and negative feedback, reinforcing skills, and building self-esteem.Prov en self-starter, working independently, while contributing to the success of the entire teamUtilize excellent business judgment and time management skills to balance efforts, mult-tasking to ensure sales goals and deadlines are consistently met or exceeded.Excepti onal problem solver, driven to succeed with strong interpersonal and negotiat ...
91 hits
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J Serravezza Location: Norwalk, CT 06853 ... oriented individual with a strong work ethic. I draw on my experience as a Master automotive technician of 29 years to review, edit, code, and submit warranty claims. 93% of my claims are paid on first submission as opposed to Ford national average of 84%. l Master Certified warranty administrator with 12+ years experience with Ford Motor Company dealerships. l Achieved recertification as Master in Warranty Administration with Ford Motor Co. in 2007. Experience 7/01 TO PRESENT AUTOMOTIVE CONSULTANTS Rowayton, CT Warranty Specialist/Owner ｧ Set up organized procedures in several dealerships to insure continuity in the process from customer concern write-up through ...
89 hits
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B Horberg Location: Danbury, CT 06811 ... xed Operations Manager Control operating expenses for parts and service departments Prepare and monitor all sales and production performance reports Monitor all sales and production performance Recruit and hire Manage labor pricing strategy to allow competitive pricing and maximum labor gross profit Control effective cost of sale through proper design of compensation plans and appropriate distribution of work Ensure proper training for all technicians and advisors Cross-train service advisors, warranty, and dispatch Prepare daily service tracking and shop efficiency reports Improved hours per RO from .9 to 2.5 Implement procedures for continuou ...
87 hits
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S Dudley Location: Enfield, CT 06082 ... er Point)MIG, TIG Welding Business Management Spot Painting and Blending Personnel Management Custom Painting Education WYOTECH 500 Innovation Drive Blairsville, PA 15717 Associates in Specialized Technology Degree in Collision/Refini shing Technology and Management Diploma In Street Rod and Custom Fabrication with Collision/Refini shing Technology Finger Lakes Technical Vocational School 3501 County Road 20 Stanley, NY 14561 Instructed by ASE Certified Teacher Earned Diploma in Collision and Refinishing Received Top of The Trade Award Dale Carnegie Training Wayne Avenue Indiana, PA 15701 Instructed by KZ Zimmerman Diploma in Effective Communication and Human Relat ...
85 hits
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J Zielinski Location: Danbury, CT 06810 ... sales and customer service professional with experience in the automotivefield. Talent for multi tasking, keeping accurate records and attention for detail. Excellent team player, responsible, versatile and quick to learn any system changes. Skills Summary ---------------- -----------* Department Manager * Attention to Detail * Organized* Customer Service * Strong Communication * Sales Oriented * ADP and Rey. & Reynolds * General Office SkillsProfession al Experience ---------------- -------COMMUNICA TION/CUSTOMER SERVICEMaintain a high standard of customer satisfaction.Ser ve as initial contact for customers, technicians & ...
83 hits
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P Kelley Location: Terryville, CT 06786 ... ployed Assistant Manager Achievements: ｡P AC Certification ｡PハハハハハTran smission Certification ｡PハハハハGear Box Certification ｡PハハハハFuel Filter Certification ｡PハハハハTire Rotation Certification ｡PハハハハCustom er Service Certification ｡PハハハハTeam Leader Certification ｡PハハハハハMana gement Certification Responsibilities : ｡PハハハハハCust omer Service ｡P Scheduling ｡P Recruiting ｡P Floor Control ｡PハハハハMoney Handling (Cash Outs & Deposits) PAutoZone, New Britain Connecticut February 2005 - October 2005 Assistant Manager Responsibilities : ｡Pハ Customer Service ｡P Money Handling (Cash Outs) ｡P Recruiting ｡P Floor Control Chimney｡ｦs Done ...
81 hits
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M Marcus Location: Santa Clara, CT 95117 ... g needed repairs and warranty sales. Outstanding phone skills, computer savvy in particular POS systems, expert distributor relationships. 2007- 20092007 Big O Tires and Service CenterSanta ClaraPosition: Service Advisor /Sales- Key Holder/Open and close, back up store manager- Cross sale up sell expert service, excellent following- Fleet Sales, Customer Care , up sell- Warranty sales expert Frontier FordSanta Clara, CaPosition: Service Advisor-Recruite d for service manager in training program 2004 - 2006 Camping WorldSan Martin, CAPosition: Service Advisor/Parts Supervisor-RV Service Sales-Specialize d in Warranty sales 2001 - 2003 Stanford Shopping CenterPalo Alto, CAPosition: Securi ...
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