L Clement Jr Location: Painesville, OH 44077 ... , customer service, communication, and department management skills proven by 15 years of successful service department experience. Profile Motivated, personable, professional service advisor/manager with excellent written and verbal skills. Talent for quickly assessing needs and solving problems. Maintain a professional and patient demeanor when responding to customer inquires. Possess an exceptional ability to build productive relationships and win customer loyalty. Fully committed to providing the highest standard of customer service, support and achieving top CSI scores. Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrate ...
97 hits
2.
R Kirkland Location: Painesville, OH 44077 ... LEY DAVIDSON, Mentor, Ohio 2003 - 2009 Service & W arranty Manager* Monitored the performance of personnel to ensure a productive work atmosphere* Built a teamwork environment that encouraged hard work and collaboration* Managed the HR function in the areas of staffing and training* Supervised, motivated, and evaluated technicians* Assessed and generated estimates for all collision jobs* Generated and processed all warranty claims* Completed computerized records and ordered all parts daily * Ensured proper maintenance of tools and equipment* Skilled in suggesting higher priced products or services to a customer who is consider ...
95 hits
3.
D Rosales Location: Springfield, OH 45506 ... op Supervisor/Shop Coordinator/Serv ice Writer U.S. Xpress Inc. Medway,Ohio Responsible for the complete operation of the maintenance facility.Supervi sed a crew of 75-80 tractor, trailer mechanics and body shop technicians. Create and maintain a safe yet efficient work environment. Responsible for supervisory functions and personnel management: hiring, training, evaluating, assisting employees with work related issues, employee scheduling, productivity reviews. Provides employee corrective action plans as needed. Coordinates in-service of new trucks and trailers, monitors trade program, and provides proper reports. Provides daily report of all out of service equipment to appropriate ...
93 hits
4.
M Mcdevitt Location: Salem, OH 44460 ... 330-482-4 41503/08 to 01/10 MONRO MUFFLER AND SERVICE16030 S R 170EAST LIVERPOOL,OHIO 43920330-385-414 403-06 TO 06 /28-2007 D.M JIM PARKER740 -416 -4082 STORE MANAGER SUPERIOR AUTOMOTIVE 4801 MAHONING AVEAUSTINTOWN,OH 44515 OWNER 330 727 3308STORE MANAGER 03/05 TO 10/05 MIDAS AUTO SERVICE EXPERTS4540 MAHONING AVEAUSTINTOWN, OH 44515330-793-903 3STORE MANAGER 08/03 TO 03/05DARRELL BROWNING SUPERVISOR 330-544-4445.TER RY’S TIRE TOWN 30 S PARK ALLIANCE,OHIO 44601STORE MANAGER330-821-9 491 10/92 TO 03/01WAYNE UNKEFER CONTACTEDUCATION EARNED ASSOCIATES DEGREE IN AUTO TECHNIQUES AND MANAGEMENT FROM NATIONAL EDUCATION CENTER VALE TECH CAMPUS,BLAIRSVIL LE,PAWITH A 3.6 G.P.A. ON A 4.0 SCAL ...
91 hits
5.
B Immel Location: Wooster, OH 44691 ... xperie ncePARTS and SERVICE DIRECTOR FUREY CHYSLER JEEP DODGE Supervised techs; prepared work schedules; over saw Parts Department operations; wrote work orders; diagnosed and analyzed problems; maintained accurate records; maintained high level of customer satisfaction and showed an increase in profits. SERVICE MANAGER 2009 JEFF’S MOTORCARS WADSWORTH Supervised tech; prepared work schedules; operated Parts Department; wrote work orders; diagnosed and analyzed problems; maintained accurate records; maintained high level of customer satisfaction and showed an increase in profits. SERVICE MANAGER 2007 - 2008 HARRIS CHRYSLER JEEP DODGE Supervised employees; prepared work schedules; evaluated a ...
89 hits
6.
K Carney Location: Twinsburg, OH 44087 ... perience to listen and qualify the customer's symptoms to better assist the technicians with a quick and accurate diagnosis.Excell ent ability to work well under pressure and multitask, as well as get along with others.Perform any and all duties necessary to fulfill the customer's needs.Inventory responsibilities include: unloading, checking in, and putting away stock, as well as monthly and quarterly inventories on parts, tires, and fluids.Technical SkillsStarted as a tire tech performing oil changes, flat repairs and changing tires.Responsibl e for unloading the tire truck and putting the tires away correctly.Kept the shop need and orderly.Professi onal ExperienceAssist ant Manager ...
87 hits
7.
D Price Location: Pickerington, OH 43147 ... loped unique and innovative direct mail marketing concepts for over 200 local businesses. „X Developed sales team and franchise territories. „X Sold business in 2006. 1999-2003 Tri-County Chrysler Heath, OH Service Manager „X Increased service net profit from -$3,000 per month to $29,000 per month. „X Increased CSI (Customer Survey Index) from 99th out of 100 to #2 in our region. „X Gained coveted 5-Star level after only two years. „X Implemented employee programs and strategies to reduce turn over, boost moral, formalize training. „X Greatly expanded ¡§add-on¡¨ accessory sales for the Parts Department. „X Introduced an aggressive tire inventory and sales prog ...
85 hits
8.
D Evangelista Location: Willowick, OH 44095 ... Administration * Proficient in general computer and search engine systems * Proficient in Microsoft 2007 software including Excel, Word, Access and Power Point * Participation in General Motors training program Awards * A.S.E. Certified in Brakes, Steering suspension, Engine Repair * Many General Motors Certificates * Dean's List Work Experience 2008- Present, Orlando's Auto Service North Randall, Ohio Service Manager · Open and close the store · Manage 8 Auto Technicians including all scheduling, hiring, firing, and training of all employees · Quote and sell all jobs using Alldata Manager · Produced a written employee rule book · Saved the organization capital b ...
83 hits
9.
H Little Location: Piqua, OH 45356 ... ician , Shop Foreman , Service Advisor , and Service Manager. I am A Ford Master Certified Service Manager. I have excellent customer service and problem solving skills. I have computer experience with Reynolds & Reynolds , ADP , DDS and Mitchell One systems.Educatio n Attained Certificate of Equivalency for A High School Degree , Piqua City Schools , 08/1997.Relevant Experience07/31/ 06 - 01/25/10 SERVICE ADVISOR/MANAGER , RICK BAKERS AUTO SERVICE , PLEASANT HILL , OHIO Managed day to day operations . Set appointments for customers , sold needed repairs to customers. Controlled & managed inventory , looked up &am ...
81 hits
10.
T Hartman Location: Amelia, OH 45102 ... Objective: To obtain a position that will utilize my outstanding customer service skills along with my outgoing personality, as well as make use of my many and varied talents, while still allowing for advancement.Work experience: 8/2007 to present: LAMBERT ROOFING I am responsible for answering calls. Setting appointments, handling complaints. Measuring and estimating jobs when needed. Prepare proposals and handle all All accounting functions not limited to accounts payable/receivab le, tax prep, Payroll ect. 4/2004 to 8/2007 BEECHMONT FORD Here I was a automotive service advisor. I answered phones, set appointments. ...
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