E Peters Location: Gallup, NM 87305 ... leA Professional Parts Manager with over 25 years of dealership experience as well as numerous trainingcourses in Personnel Management, Inventory Control, Marketing, Warranty, and Customer Satisfaction.A strong believer in utilizing Policies, Procedures and Processes to achieve consistent desired results. Atrue believer that written and practiced processes that are utilized, monitored and improved will always leadto a better and more profitable result. A leader who believes in sharing knowledge and building a strongteam of well-trained personnel all working towards the same goals. A Manager who knows and understandsthe value of interdepartmenta l support and relationships.Sk ills SummaryInv ...
97 hits
2.
K Jones Location: Albuquerque, NM 87112 ... anagement. Areas of Expertise Customer ServiceComplaint resolutionClient Retention WarrantyManageme ntCSI Professional Profile 2007 closed over 1.9 million dollars in profitable revenue while maintaining a green CSI level. Daily execution of completing numerous tickets exceeding RO numbers while receiving high CSI scores Responsible for determining customer needs of repair issues and forwarding a detailed account of the problems to the technicians. Utilized time management by effectively prioritizing and routing customers to the needed departments. Handled entire work order from initial application to customer pickup. Achieved high profit in customer pay, while keeping warran ...
95 hits
3.
J Ortega Location: Rio Rancho, NM 87144 ... um profit for my employer. Relevant Experience Twenty five years as an import mechanic (heavy duty and line), service writer, and business owner (ORC imports and S.D. Clutch and Brake in San Diego, CA). I am currently a service advisor for Larry Miller Hyundai and was the Service Manager for Pep Boys at the JuanTabo location from 5/2007 to 06/2008. Mechanical Experience Most of my mechanical experience was over twenty years ago from 1977 to 1986. Don Wilson VW (engine builder) S&S automotive (engine builder) later became manager The Repair Shop (import line and Heavy duty mechanic) later became manager Ludi Lusty VW (import line and Heavy duty mechanic) Bob Lewis VW (Line tech.) ...
93 hits
4.
E Aguilar Location: SANTA Fe, NM 87592 ... bile business Work History Aug/08 – PresentPerforman ce Buick, Pontiac, GMCSanta Fe, NM Service Consultant Liaison between customers and technicians Monitor customer timelines for employee coordination and timing Responsible for sales and up-sells; manage customer flow Excellent communication skills and follow-through Excellent Customer Satisfaction Index (CSI) score Reliable and trustworthy with a high focus on customer attention Responsible for fair pricing quotes Has excellent ability to "calm waters," soothing customer's feelings Familiar with multiple operating systems, such as Reynolds & Reynolds and Arcoa Is a loyal employee, works well with fel ...
91 hits
5.
J Klingler Location: Santa Fe, NM 87506 ... f Santa Fe, Santa Fe, New Mexico In charge of day-to-day dealership operations for absentee owner. Responsible for helping managers establish and reach sales and profit goals. Increased parts and service gross profit by 150%. Have also increased vehicle gross profit over 100% while maintaining excellent customer satisfaction scores. Consultant 11/2005 - 8/2006 Self Employed, Vienna, Virginia Worked as a consultant to find and negotiate the purchase of dealerships for an investor. General Manager 3/1994 - 11/2005 Cherner Lincoln Mercury - Annandale, Annandale, Virginia In charge of all aspects of dealership operations. Consistently in the top 3 Lincoln Mer ...
89 hits
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L Altergott Location: Albuquerque, NM 87112 ... ents. Highly motivated self starter. Developed and Managed General Motors (Saturn) Fixed Operations Facility. Organized and set quality standards to drive Customer Satisfaction and Profitability. Implemented training programs, compensation plans; improved departmental interaction and support, and in general, promoted continuous improvement in all areas of the facility. Strong organizational skills. Responsible for all facilities operation, equipment, and IT management. Maintained hardware, software, and Website Applications. Created and implemented several online and in-house software applications as well as managing existing General Motors, EDS, ADP, Reynolds and other DMS related ...
87 hits
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G Cook Location: Rio Rancho, NM 87144 ... repairs. Very successful experience in supervisory positions. Retired US Army Veteran. Years of successful diesel experience in areas such as engine, transmissions, transfer and axle repair from operator level to component repair. I am an ASE Certified Master Tech. Owner of all my own tools. Education Associate for Automotive Specialized Technology, Vale Technical Institute, Blairsville, PA. Professional experience Competent Car Care Rio Rancho, NM 87124, Sept. 2004-present. Currently co-owner of a successful business which includes overseeing sales rep, customer relations, service advisor, and inventory. Genisys is the diagnostic system used. Mitchell on Demand a ...
85 hits
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S Ginn Location: Taos, NM 87571 ... and some college courses. ACCOMPLISHMENTS: Instrumental in a five year continual quarterly increase of gross income for Metric Motors. EMPLOYMENT HISTORY: 2001-2007 Metric Motors. 1314 Paseo Del Pueblo Sur, Taos New Mexico. 505-758-1658. Started as tech and ended as shop manager. 1992-2001 Native Son's Adventures. Guide and Tour Manager. Bicycle fleet tech. ...
83 hits
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D Zochert Location: Santa Fe, NM 87508 ... ASE Certifications: Engine Repair Brakes Electrical/Elect ronic Systems Heating and Air Conditioning Engine Performance Refrigerant and Recycling Automobile Advanced Engine Performance Ford Masters Certifications: Electrical Systems Engine Performance Diesel Engine Operations Electronic Engine Control Information Technology Qualifications: Network Management and Administration for Win2000 Advanced Server, Windows 2000/XP Server/Professio nal, Windows NT Server/Workstati on support Microsoft OEM Hardware design and troubleshooting Systems Installation, Configuration and Security Desktop PC Support and So ...
81 hits
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K Slagle Location: Alamogordo, NM 88310 ... ting courses at New Mexico State University in order to meet the qualifying requirements for the CPA Examination in the State of New Mexico. Obtained my Bachelor of Science Degree in Liberal Studies from the University of the State of New York in June of 1986. All course work associated with this degree was completed at the United States Military Academy, West Point, New York from August 1977 until April 1981. Graduated from Alamogordo Senior High School, May 1977 in the top ten percent of the class. EMPLOYMENT:Novem ber 1995 to Present Desert Sun Motors 2600 North Whitesands Blvd Alamogordo, NM 88310 Currently employed as Assistant Service Manager at the dealership’ ;s service depart ...
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