C Dietz Location: Poolesville, MD 20837 ... ager Discuss with customers the servicing requirements and/or repair issues; Advise customers on the care of their vehicles and the value of maintaining them in accordance with manufacturers 217; specifications; Prepare appropriate documentation clearly stating the customer’s concerns; Manage and schedule appointments for vehicle servicing; Advise on additional service work needed and actively promote service sales; Provide estimates of additional parts and labor. If cost cannot be determined before inspection, leave open and obtain customer approval before commencement; Obtain customer’s signature prior to repair order submittal; Follow up progress of each ...
97 hits
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M R Location: BEL Air, MD 21014 ... rience, involving proven Problem Solving, Planning and Project Management skills. AREAS OF EXPERTISE: Market Analysis and PlanningNew Customer DevelopmentAdver tisement Creation Product Display and PromotionWritten and Oral PresentationsCus tomer Relations Parts ManagementASE Certified Parts Specialist10 Years ADP Computer Usage ASE Certified GM Parts SpecialistInvent ory Management Expense Management BACKGROUND SUMMARY: 27+ years of automotive related business experience with increasing customer development and service responsibilities with emphasis on product promotion, customer development and retention, customer satisfaction, and inventory and expense management. RELATED ACCOMPLISHMENT ...
95 hits
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A Green Location: Conowingo, MD 21918 ... g service work orders, billing labor, orderingparts. Scheduled work hours. Answered phones, customer complaints, paid bills and maintained customer records. AutoZone Elkton, MD Parts Manager 2006 to 2008 Managed automotive parts establishment. Requisitioned new stock. Verified cash receipts and kept sales records. Was instrumental in training new hires and running the commercial department Trained and managed 6 employees and achieved significant improvements in theirproductivit y. Sold parts. PepBoys Northfield, NJ 08233 Customer Service 1990 to 1994 Examined returned parts for defects, and exchanged defective parts and refunded money. Advised customers on substitution and modifi ...
93 hits
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F Proctor Jr Location: Jessup, MD 20794 ... aims adjuster, manager, assistant manager or service writer. Relevant work experience which has included "body repair"," refinishing" the vehicle after body repair, claims, property damage adjuster, auto, and body shop management experience. Certifications include, ASE Certified / Damage Analysis and Estimating, ASE Collision Repair Specialty Area: Automotive Painting and Refinishing, I-Car PLATINUM STATUS Certified, STG Service Technology Group Certified, Chevrolet Certified Technician Area Specialization Automotive Refinishing, and Pathways Workflow Manager and Collision Estimating. Full detailed resume with work history, education, certifications and references is available on request. Fr ...
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L Seebach Location: Easton, MD 21601 ... KOONS TOYOTA/SCION EASTON,MD Assistant Service Manager from 2/2009 to 9/2009BOB SMITH AUTOMOTIVE EASTON,MD Assistant Service Manager from 12/07 to 2/2009ANNAPOLIS VOLVO ANNAPOLIS, MDAssistant Service Manager from 11/06 to 11/2007BOB SMITH AUTOMOTIVEEASTON , MD Assistant Service Manager from 3/05 to 8/06FITZGERALD CADILLAC-VW (16 YEARS)ANNAPOLIS, MDServed as Service Manager until dealership restructuring 12/03 to 3/05 Professional Service Consultant 11/89 to 12/03Warranty Administrator for GM including posting and journaladjustmen ts for GM schedulesGM training administratorOve rview ...
89 hits
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S Hunter Location: Edgewood , MD 21040 ... east regional LTL driver. Responsible for making on time delivers to multiple customers in several cities each day of the week. Maintained DOT log book. Occasionally unloaded freight at customers upon request. Operated floor jacks, electric pallet jacks, and fork lifts when needed. Inspected serviceability of the class 8 vehicle, trailer, and records daily. Transcarriers March 2008 - August 2008 Transportaton memphis, TN Responsible for making on time delivers to customers Maintained DOT log book. Occasionally unloaded freight at customers upon request. Operated floor jacks, electric pallet jacks, and fork lifts when needed. Insp ...
87 hits
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M Kakuk Location: Grasonville, MD 21638 ... pair leadership for world-class companies including Fortune 500 leaders BMW and State Farm Insurance. Build high-performing collision repair teams with top levels of customer service. Originate policies and procedures to drive profit growth. Quickly identify required vehicle repairs with insightful problem solving approach. Possess excellent technical skills, achieving I-CAR Collision Repair Certification and Insurance Institute of America IIA Designation. Versatile skill set includes quality improvements, marketing plans, and estimating systems with expertise in ADP and UCS Accounting Systems. Widely recognized as a proven leader and skilled coach with excellent interpersonal skills. ...
85 hits
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R Jackson Location: CAPTIOL Heights, MD 20743 ... med and Armed) Securitas USA, Washington, DC As a Security Officer, I provide security service to a retail store in the Washington, DC area. I monitor closed circuit televisions, patrol the store perimeter and minimize theft through proactive approaches to customers. I complete debarment and incident reports of store thefts and work closely with the District of Columbia Metropolitan Police to ensure public safety. Oct. 2007 PresentCity Manager, Auto Truck & Glass, LLC. (ATG), Baltimore, MD As the ATG City Manager for the Baltimore, Maryland region, I am responsible for proper installation of auto glass for various makes and models of vehicles for fleet companies within the area. I en ...
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M Harrington Location: Stevensville, MD 21666 ... with UCS, R&R, and ADP systemsStrong practical and theoretical foundation in improving efficiency and production methodsProfessio nal Felton Holly Kia, Felton DEExperience February 2009 - December 2009 Parts/Service ManagerService Advisor, Parts Counter Person, Parts Manager, Service Manager at small but growing dealership that delivered up to 75 new and used vehicles per month.Koons Ford of Annapolis December 2007 - July 2008 Outside SalesmanOutside Salesman for wholesale parts department and commercial fleet service. Developed marketing plans and materials for parts and service sales. Mercedes-Benz of Annapolis July 2007 - November 2007 Service Consu ...
81 hits
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S Stevenson Location: La Plata, MD 20646 ... retail automotive service and parts operations. Imaginative and innovative individual with proven management, sales, advertising, marketing and new business development skills. Broad-based experience in automotive dealership environments. History of significant profit, volume and customer satisfaction achievements, which illustrate the ability to combine cost control, revenue growth and process improvements through effective staff training and motivation.Profe ssional ExperienceDARCAR S Automotive Group - New Carrollton, Md. 2007/PresentDARC ARS sells and services new and used automobiles and represents most major manufacturers. They have 26 dealerships in several states and are currently t ...
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