R Arcone Location: Old Syabrook, CT 06475 ... Southington and Old Saybrook, CT January 2005-ASSISTANT SERVICE MANAGER June 2005 Suburban Cadillac-Pontiac Stamford, CT February 2003-SERVICE MANAGER December 2004J.C. Auto Repair Scarsdale, NY December 2001 –SERVICE MANAGER January 2003Saturn of the Bronx Bronx, NY March 1996 –SERVICE MANAGER November 2001Key Auto Group - Ford/Cadillac/Da ewoo White Plains, NY Summary of Experience: 10 years of multi-store operation. Effectively control payroll and expenses including purchasing and inventory control. Proven track record for improving Service Department profit, service and productivity; effectively manage Service Technicians, maintaining the highest level of customer satisfact ...
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T Tyler Location: Wethersfield, CT 06109 ... eing dealership service operations. I am customer oriented and have achieved great success in creating a positive customer experience, while working with the dealer for the maximum return on investment. I have successfully acted as liaison to General Motors for warranty administration, where I was able to earn a highly favored status. I excel in employee relations and communication, and have a progressive, positive approach, improving attitude and morale . I also have been a member of the professional service managers organization (Chevrolet service managers club, Connecticut chapter) for 12 years, 7 as an officer and president for 5 years. AREAS OF EXPERTISE Supported all departments, e ...
95 hits
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F Dubois Location: Stratford, CT 06614 ... echnician, shop foreman and service advisor. I have been recognized for outstanding work in all of these areas. I have always performed all of my duties with customer care and satisfaction as a priority, as well as being a team player. Some of my accomplishments in this business are being a leading part of a team that was recognized as one of the top twelve Jaguar Dealers in the country (2000). I have worked with ADP and Reynolds and Reynolds systems. Also, I owned and operated a service station, and was licensed for General Repair with the state of Connecticut. EDUCATION 1971… Graduated from Shelton High School 1972… Attended Housatonic Community College, Business Ed Present… I have attende ...
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A Totten Location: Wethersfield, CT 06109 ... e last 10 months.Seminars and Certifications* Reynolds and Reynolds & A DP Systems* Chrysler 5 Star Certified Service Manager* Chrysler A.T.C.O.M Seminars Completed* Chrysler Diamond Level Certified* Certified Chevrolet Service Manager* Certified Chevrolet Parts ManagerAssociati ons* Chevrolet *Only The Best Club** Peugeot * Master Tech Award Gas and Diesel Engines* Chrysler Top Thirty Service Managers AwardExperience2 008-2009 Papa*s Dodge New Britain, CTDirector, Parts and Service Departments* Oversee staff of 27* Responsible for maintaining monthly cost analyses and profit statement* Maintain 5 Star Rating2000-2008 SCRANTON C ...
91 hits
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R Pinon Location: Milford, CT 06461 ... rvice Manager or Service Consultant to apply as needed Summary of qualifications Forty years of solid business experience that I would apply in a professional and efficient manner. Top level customer service management implementing effective reorganization that results in significant increase in productivity. Will develop communication skills that build lasting client and company relationships. Proven expertise to develop productive teams and increase moral. Customer Service Problem Solving Leadership, Supervision & Training Service Repair Analysis Safety & Quality Control Warranty Expertise Product Knowledge Conflict Resolution Team Build ...
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A Paoletta Location: Granby, CT 06035 ... t to fully operational status. Goal-oriented individual with strong leadership capabilities. Organized, highly motivated, and detail-directed problem solver. Proven ability to work in unison with staff in all Departments Education Simsbury High School, Grad. 71’ ADP Training, Porsche Management Training, Audi Management Training, Ford Management training, Chrysler, VW management. Relevant Experience & Accomplishments Awarded Top Gun Award for Ford Motor Co. 1 of only 2 Service Managers to be invited to participate in Porsche Caravan 2 Youngest Parts Manager in the U.S. for a Chrysler Dealership. Maintain CSI at or above region. Maintain ...
87 hits
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B Fraczek Location: Newington, CT 06111 ... LIFICATIONS: over 20 years of automotive experience over 25 years of management experiene over 30 years of customer service EDUCATION: High School Graduate Management Courses & Seminars I-Car Certification TRPC Certification ACCOMPLISHMENTS: Increased sales and service by atleast 300% allowing the company to purchase 2 additional properties, 4 new trucks and advanced shop equipment, all paid for through hard work and determination. Acquired and managed numerous accounts to diversify and grow business.Became Corporate V.P. and partner of previous business. EMPLOYMENT HISTORY: Benton Auto Body Inc, V.P. General Manager 06-1987 ----- 11-2008 Beneficial National Bank Customer Service ...
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J Brown Location: Norwich, CT 06360 ... ent including two plus years in sales management, fourteen years in finance and insurance, nine years in operations.Devel op relationships and networks with manufactures, lenders, aftermarket providers.Train and mentor new personnel using real life situations, providing both positive and negative feedback, reinforcing skills, and building self-esteem.Prov en self-starter, working independently, while contributing to the success of the entire teamUtilize excellent business judgment and time management skills to balance efforts, mult-tasking to ensure sales goals and deadlines are consistently met or exceeded.Excepti onal problem solver, driven to succeed with strong interpersonal and negotiat ...
83 hits
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J Serravezza Location: Norwalk, CT 06853 ... oriented individual with a strong work ethic. I draw on my experience as a Master automotive technician of 29 years to review, edit, code, and submit warranty claims. 93% of my claims are paid on first submission as opposed to Ford national average of 84%. l Master Certified warranty administrator with 12+ years experience with Ford Motor Company dealerships. l Achieved recertification as Master in Warranty Administration with Ford Motor Co. in 2007. Experience 7/01 TO PRESENT AUTOMOTIVE CONSULTANTS Rowayton, CT Warranty Specialist/Owner § Set up organized procedures in several dealerships to insure continuity in the process from customer concern write-up through ...
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B Horberg Location: Danbury, CT 06811 ... xed Operations Manager Control operating expenses for parts and service departments Prepare and monitor all sales and production performance reports Monitor all sales and production performance Recruit and hire Manage labor pricing strategy to allow competitive pricing and maximum labor gross profit Control effective cost of sale through proper design of compensation plans and appropriate distribution of work Ensure proper training for all technicians and advisors Cross-train service advisors, warranty, and dispatch Prepare daily service tracking and shop efficiency reports Improved hours per RO from .9 to 2.5 Implement procedures for continuou ...
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